Job Category: Community Services & Development,Hospitality
Why IFYS (Urban Angels)?
Urban Angels Community Kitchen is a platform for bringing the community together, creating and distributing a ready stock of nutritious frozen meals for people who need support.
UACK was developed from understanding the challenges faced where, as a result of illness, trauma or other significant difficulty, it becomes an ordeal to arrange a nutritious, balanced meal.
Feedback from recipients indicates that this gesture can have a profound impact, helping people in distress feel supported and move toward healing.
The compassion of our volunteers is embedded in every meal they prepare and distribute, extending care and connection far beyond the food itself.
Job Description
About the opportunity
The newly created Operations Manager position will be responsible for the strategic planning, daily management, and project delivery for the Urban Angels Community Kitchen (UACK).
Reporting to the Unit Manager of Urban Angels, you will be accountable for effective delivery of kitchen operations, food production, logistics, compliance, resource management and staff supervision to achieve service objectives and community outcomes.
What's on offer?
Permanent full-time leadership role based in Maroochydore
Salary base $105,500 per annum + superannuation – IFYS is committed to gender pay equity
IFYS motor vehicle provided (occasional travel required)
Opportunity to WFH after initial training period when business needs allow
Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
Skilled leadership and supportive team environment




Annual $250 personal wellbeing reimbursement benefit towards eligible activities
Free access to the CALM Premium App & Flight Centre personal travel discounts
Access to the Employee AssistancProgram (EAP)
Key responsibilities
Lead daily operations of the UACK, including food preparation, inventory management and delivery logistics, ensuring efficient and compliant operations
Ensure compliance with food safety, WH&S;, and relevant legislative requirements
Monitor budgets and resources while ensuring compliance with organisational processes and delegated authorities
Build and maintain robust working relationships with internal teams and key stakeholders to support service delivery outcomes
Prepare reports, analyse data, and coordinate stakeholder communications including newsletters and social media content
Provide supervision, support and training to employees and volunteers to foster a positive workplace culture
Lead workforce planning, rostering, onboarding, and performance management in accordance with relevant policies and procedures
Drive continuous improvement to improve operational efficiency, service quality, and program growth
Requirements of the role
Experience leading diverse teams comprising of employees and volunteers
Proven success in delivering operations within food services, hospitality, or similar environment




Sound understanding of Food Safety Standards, HACCP Principles, and WH&S; legislation
Relevant qualifications in Hospitality, Business, Leadership and Management or a related discipline are highly desirable
Ability to manage operational budgets, resources and compliance obligations
Excellent stakeholder engagement skills with a community-focused mindset
Strong prioritisation, time management and adaptability skills to manage competing demands of the program
Must hold or be willing to obtain if successful
Valid Queensland Driver's Licence with no restrictions
Queensland Working with Children Check (Paid Blue Card)
Licensed Care Suitability Check (LCS2)
Ability to provide two references from recent employers (including your current employer)
National Crime Check (a new check will be completed through IFYS systems)
Applications close: 5:00pm Wednesday 7 th October ****.
We are an inclusive workplace that celebrates diversity and difference in our communities.
We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.
We are deeply committed to the wellbeing, safety, cultural identity and dignity of every individual who accesses our services, including children, young people, adults and people with disabilities.
As part of this commitment, we uphold best practice standards and adhere to the Human Services Quality Framework, NDIS Practice Standards and National Principles for Child Safe Organisations.
It is an offence to apply to work in a child related business regulated by the blue card system if you are a restricted person/negative notice holder.
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📌 Operations Manager (Queensland)
🏢 Elmo
📍 Queensland