Job Description
Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane & Melbourne
n Freshers are Welcome
n Accepted Visa subclass:
n 489, 491, 485,190,189, 887, Citizen, PR.
Duration:
1 year Fixed Term contract role with leaves
n Below experience Call center Experience :-
n 0-3 months - 45k + super + shift allowance
n Shift timings :- a) 12 pm - 10 pm , b)9am - 6 pm , c) 10pm - 7am
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(a)
a shift finishing after 7.00 pm and at or before midnight
(afternoon shift)
;
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(b)
a shift finishing after midnight, and at or before 7.00 am
(night shift)
;
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(c)
a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer
(permanent night shift)
.
n
n Client end - Department Largest Telecom Network in Australia
Key responsibilities:
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Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and services
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Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.
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Execute a strong negotiation technique and influence confidently to close opportunities
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Sell products and services that effectively meet customer needs
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Establish good customer relationship to Create a simple and brilliant customer
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experience across all our interactions in a multi-media setting
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Listening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers
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Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
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Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
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Be naturally inquisitive and resilient with an ability to articulate, listen and communicate
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effectively identify customer needs along with providing customers with solutions to solve their concerns.
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n Skills Required:
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Excellent Verbal/Written Communication Skills
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Comprehension and Understand customer needs
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Excellent communication and technical Experience
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Good listening skills & keeps the customer at the center
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Good Analytical and problem-solving skills
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Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meet the customer needs
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Knowledge of MS Office.
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Ability to work in a highly collaborative environment
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Experience 0 - 3 years
n Shift Timings
n Working hours - 38 hours per week, plus half an hour break every day
n Working days - Monday to Sunday (any 2 consecutives off depending upon the roster)Duration: 1 year Fixed Term contract role with leaves
n Let me know if you have any questions.

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