About this job
This role blends patient interaction, problem‐solving, and administrative accuracy.
On a typical day, you'll:
Welcome and check patients in and out for their medical visits
Answer phone calls to help patients with questions, scheduling, and next steps in care
Assist patients with enrolling in and using
MyChart
Accurately enter, review, and update patient demographic, insurance, and financial information
Communicate significant details with physicians and clinical care teams to support coordinated care
Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
Work in
EPIC
, including workqueues, worklists, in‐basket messaging, and document scanning
Schedule referrals and follow‐up appointments
Help patients complete required forms and paperwork
Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit.
Additional Ways You'll Contribute
Work collaboratively with teammates and providers to improve efficiency and the patient experience
Participate in emergency preparedness activities as needed
Maintain a clean, organized workspace
Cross‐train to support additional functions and locations when needed
Follow all organizational policies, standards, and confidentiality requirements
What Helps You Be Successful in This Role
A passion for customer service and helping people navigate complex situations
Comfort working with sensitive information while maintaining patient privacy




Strong attention to detail and ability to multitask in a fast‐paced environment
Willingness to learn systems like
EPIC
and adapt to different responsibilities or locations
Our Commitment to You
We are committed to creating a respectful, inclusive workplace where every team member feels supported.
Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients' information.
Education
High School Equivalent / GED (Required)
Associate's Degree or progress towards degree (Preferred)
Medical Terminology (Preferred)
Work Experience
1+ years Customer Service (Required)
1+ years Customer Service in healthcare (Preferred)
Knowledge, Skills, & Abilities
Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)
Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)
Each posting applies separately and lists its own pay.
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📌 Patient Access Representative (New South Wales)
🏢 Talentify
📍 New South Wales