Job Description
Operations Coordinator (Housekeeping & Maintenance) - Holiday Rentals n
Professional Holiday Homes – Callala Bay NSW
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Professional Holiday Homes
Callala Bay / Culburra Beach, Wollongong, Illawarra & South Coast NSW
Operations Coordinator (Housekeeping & Maintenance) - Holiday Rentals
Part Time
$35 - $40 per hour + performance-related bonus
Callala Bay / Culburra Beach, NSW | Part-Time | $35-$40 per hour + Performance-Related Bonuses
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We are a growing holiday rental management company operating across the South Coast and Jervis Bay area, managing approximately 250 short-term rental properties.
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We're seeking a confident and highly organised Operations Coordinator (Housekeeping & Maintenance) to coordinate the day-to-day housekeeping operation across our property portfolio.
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This is a hands-on operational role suited to someone who enjoys working in a fast-paced environment, solving problems as they arise, coordinating people and resources, and ensuring properties are presented to a consistently high standard for our guests.
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You'll be the key day-to-day contact for our housekeeping network and need to be comfortable making decisions, prioritising competing demands and keeping the operation moving when plans change.
About the Role n
Reporting directly to the Head of Operations, you will take ownership of the day-to-day coordination of our housekeeping operation.
n No two days will be exactly the same. You may be coordinating housekeeper coverage, resolving an issue with an upcoming arrival, conducting a property inspection, onboarding a new housekeeper or addressing a quality concern.
n You will work closely with our Maintenance Coordinator and broader Operations team to ensure issues are directed to the right person and resolved efficiently.
n This is not a traditional people-management position; however, you will be expected to confidently coordinate our housekeeping network, provide direction and feedback, and take ownership of operational outcomes.
Key Responsibilities n
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Act as the primary day-to-day contact for our housekeeping network.
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Manage the Housekeeping operational phone and respond to live operational issues.
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Coordinate housekeeping allocations,



availability and coverage across the portfolio.
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Respond quickly to housekeeper cancellations, missed or incomplete cleans and other same-day issues.
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Ensure properties are ready and appropriately presented for upcoming guest arrivals.
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Coordinate rectification where housekeeping standards have not been met.
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Identify and address immediate linen or property presentation issues.
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Triage maintenance issues identified by housekeepers and ensure they are directed to the Maintenance Coordinator or appropriate team.
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Maintain awareness of upcoming occupancy, peak periods and potential resourcing gaps.
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Support the ongoing recruitment and growth of our housekeeping network.
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Review prospective housekeepers and participate in interviews and suitability assessments.
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Conduct housekeeper inductions and provide clear expectations around PHH standards and procedures.
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Conduct first-clean inspections and provide feedback to new housekeepers.
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Identify areas where additional housekeeping capacity or backup coverage is required.
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Work with our Operations Assistant, who will support the administration associated with recruitment, onboarding and compliance.
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Conduct property and housekeeping quality inspections.
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Monitor housekeeping quality and guest cleanliness feedback.
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Provide timely, practical feedback to housekeepers where standards have not been met.
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Follow up recurring housekeeping issues and ensure corrective actions are implemented.
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Identify significant or recurring performance concerns and escalation these to the Head of Operations.
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Support ongoing improvement in housekeeping standards across the portfolio.
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Maintain clear and professional communication with housekeepers.
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Communicate important operational updates,



procedures and expectations.
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Assist with housekeeping meetings, training and ongoing development.
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Build positive working relationships while remaining confident in addressing standards and accountability.
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About You n
You are calm under pressure, highly organised and comfortable making decisions in a fast-moving operational environment.
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You understand the difference between something that is important and something that needs to be dealt with
right now
, and you can prioritise accordingly.
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You enjoy solving problems, working with people and taking ownership rather than simply passing issues on.
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You are approachable and supportive but equally comfortable having direct conversations when standards or expectations are not being met.
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Experience coordinating operations, people, services or similar.
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Strong organisational and prioritisation skills.
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Ability to manage changing priorities and frequent interruptions.
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Confident communication and relationship-management skills.
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Practical, solutions-focused approach to problem solving.
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Excellent attention to detail and commitment to quality.
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Confidence using technology, systems and mobile applications.
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Ability to work independently and take ownership of outcomes.
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Current driver's licence.
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Highly Regarded n
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Experience within housekeeping, cleaning, hospitality, accommodation or property management.
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Experience coordinating cleaners, contractors or service providers.
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Experience managing allocations, scheduling or operational coverage.
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Experience recruiting, onboarding or training staff or contractors.
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Experience conducting property or quality inspections.
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Experience providing performance feedback and addressing quality concerns.
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Experience within a fast-paced, multi-property setting.
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What's On Offer? n
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Performance-related bonuses.
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Varied role combining office-based coordination and property inspections.
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Opportunity to play an important role in shaping and improving the housekeeping operation of a growing holiday rental business.
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📌 Operations Coordinator (Housekeeping & Maintenance) - Holiday Rentals (New South Wales)
🏢 Professional Holiday Homes
📍 New South Wales