Job Description
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Axiom Technologies
is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at
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We are looking for an experienced
Deskside Technician – End User Computing (EUC)
to provide onsite technical support to end users at corporate locations. The role involves troubleshooting, repairing, installing, configuring, and maintaining end-user computing devices, peripherals, printers, mobile devices, and other workplace technologies.
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The candidate will work closely with end users, remote support teams, vendors, and internal stakeholders to resolve incidents and service requests within defined SLAs.
Key Responsibilities n
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Provide
onsite L1/L2 deskside support
to authorized users and ensure incidents and service requests are resolved within agreed SLAs.
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Troubleshoot and resolve issues related to
desktops, laptops, monitors, docking stations, keyboards, mice, and other peripherals
.
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Perform hardware
installation, configuration, upgrade, repair, replacement, and preventive maintenance
.
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Support
new device imaging, configuration, deployment, and kitting
, in coordination with the remote/L2 team.
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Perform
PC/System refresh activities
on a regular basis.
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Provide software
installation, troubleshooting, and break/fix support
for end-user applications.
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Troubleshoot
LAN, WAN, Wi-Fi, network connectivity, file and print service
issues.
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Support users with accessing corporate network resources and appropriate LAN segments.
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Provide support for
network printers and scanners
, including printer configuration, IP addressing, TCP/IP connectivity, and printer queues.
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Create, modify, and remove
printer configurations and queues
based on user requests and SLA requirements.
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Coordinate with
OEMs, print vendors, and MPS providers
for warranty repairs and break/fix issues.
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Provide
mobile device support
, including basic configuration, assembly, and spare/loaner device management.
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Provide
VIP support
for desktops,



laptops, mobile devices, display screens, video conferencing systems, docking stations, communication devices, printers, scanners, and wireless connectivity.
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Provide hands-and-feet support for
meeting room and AV equipment
as required by remote/vendor teams.
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Provide hands-and-feet support for
IP telephony break/fix incidents
.
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Manage
spare pool and loaner inventory
for end-user devices and mobile equipment.
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Coordinate with remote support/L2 teams for incidents requiring further technical investigation or escalation.
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Log, update, track, and close incidents and service requests in the
ITSM/problem management tool
.
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Maintain accurate documentation of troubleshooting activities, resolutions, and asset details.
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Communicate technical information clearly to both
technical and non-technical users
.
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Provide regular and timely updates to customers, remote teams, vendors, operations, and other stakeholders.
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Proactively identify recurring issues and perform reactive troubleshooting to help prevent future incidents.
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Escalate unresolved issues to appropriate
L2/L3 teams, OEMs, or service providers
and follow up until resolution.
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Perform other
deskside support activities
as required.
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Service Scope n
End User Hardware & Software
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Desktop and laptop support
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Peripheral support
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New device
imaging/configuration/kitting
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Hardware break/fix and replacement
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OEM coordination for warranty repairs
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PC/System refresh
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Spare pool and loaner inventory management
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Local software installation and troubleshooting
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Basic device
assembly/configuration
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Break/fix support
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Spare and loaner inventory management
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Printer & Scanner Support
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L1 troubleshooting
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Consumable replacement
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Printer/scanner connectivity support
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IP/TCP-IP configuration support
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Escalation to OEM/MPS providers for break/fix issues
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Meeting Room Support
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Hands-and-feet support for meeting room and AV equipment
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Coordination with remote/vendor teams for functional issues
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IP Telephony
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Basic onsite hands-and-feet support
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Break/fix incident assistance
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Coordination with remote support teams for resolution
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Required Skills n
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Strong hands-on experience in
Deskside/Desktop/EUC
Support
.
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Good knowledge of
Windows OS
, desktop/laptop hardware, peripherals, and troubleshooting.
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Experience with
hardware break/fix, device deployment, imaging, and system refresh
.
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Basic understanding of
LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, and network troubleshooting
.
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Experience supporting
printers, scanners, mobile devices, and docking stations
.
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Knowledge of
ITSM tools and incident/request management processes
.
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Good understanding of
SLA-based support and incident escalation procedures
.
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Strong customer service and communication skills.
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Ability to work independently in an onsite support environment.
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Positive coordination skills with
remote teams, vendors, OEMs, and internal stakeholders
.
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Experience providing
VIP/Executive support
will be an advantage.
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Preferred Experience n
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Experience in an
enterprise/corporate
IT environment.
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Experience handling high-priority and VIP incidents.
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Experience working with OEMs and third-party support vendors.
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ITIL/ITSM knowledge or certification is preferred.
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Hardware & Software Troubleshooting
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End User Computing
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Customer Service
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Network Troubleshooting
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Printer & Peripheral Support
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Asset & Inventory Management
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SLA Management
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Problem Solving
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Communication Skills
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Job Features Job Category n
Technical
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📌 Desktop Support Officer -Melbourne, Vic, Australia
🏢 Axiom Technologies
📍 Melbourne