Job Description
InfosysConsultingistheworldwidemanagementandITconsultancyunitoftheInfosysGroup(NYSE:INFY),aglobaladvisortoleadingcompaniesforstrategy,processengineeringandtechnology
-
enabledtransformationprograms.Wepartnerwithclientstodesignandimplementcustomizedsolutionstoaddresstheircomplexbusinesschallenges,andtohelptheminapost
-
modernERPworld.Bycombininginnovativeandhuman
-
centricapproacheswiththelatesttechnologicaladvances,weenableorganizationstoreimaginetheirfutureandcreatesustainableandlastingbusinessvalue.Apioneerinbreakingdownthebarriersbetweenstrategyandexecution,InfosysConsultingdeliverssuperiorbusinessvaluetoitsclientsbyadvisingthemonstrategyandprocessoptimisationaswellasIT
-
enabledtransformation.Tofindouthowwegobeyondtheexpectedtodelivertheexceptional,visitusat
Requirements RoleSummary: n
IInfosys Consulting is looking for a
Salesforce & CRM Leader
to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with
significant Salesforce and broader CRM expertise
, who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level.
n
The preferred applicant will possess a strong
consulting background
, having successfully led intricate Salesforce programs within
Salesforce Professional Services
or
prominent global consultancies
, and will be recognized as a reliable CRM advisor.
Role: Salesforce & CRM Leader Location: Sydney / Melbourne Position: Full-time - Permanent Key Responsibilities CRM & Salesforce Leadership n
n
Lead and oversee the
CRM and Salesforce consulting portfolio
in targeted sectors (e.g., Financial Services, Insurance,
Telecommunications,
Healthcare, Retail).
n
Develop and implement
enterprise CRM strategies
, roadmaps, and operating models that align with client business goals.
n
Act as the
executive Salesforce subject matter expert
, encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific Salesforce solutions.
n
Encourage innovation through the integration of
AI, analytics, automation, and data-driven CRM capabilities
(e.g., Einstein, MuleSoft,



integrations).
n
Client Engagement & Advisory n
n
Collaborate with
C-suite and senior stakeholders
to establish CRM transformation agendas and shape strategic decision-making.
n
Lead
large-scale Salesforce transformation programs
from initial discovery and design to delivery and value realization.
n
Function as the
trusted advisor
for CRM modernization, enhancing customer experience, and advancing digital front-office initiatives.
n
Consulting & Delivery Excellence n
n
Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams.
n
Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards.
n
Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments.
n
Practice & Capability Building n
n
Build, scale, and mentor a
high-performing Salesforce consulting practice
that includes architects, functional consultants, and delivery leads.
n
Contribute to the
growth of the practice
, including developing solution accelerators, assets, and thought leadership materials.
n
Work collaboratively with Infosys' global delivery teams to refine onshore/offshore delivery strategies.
n
Business Development & Growth n
n
Assist with
pre-sales and pursuit activities
, including solution formulation, proposal development, estimations, and client presentations.
n
Identify and cultivate
new revenue streams
within both existing and prospective client accounts.
n
Enhance Infosys' strategic partnership with
Salesforce
, focusing on alliance initiatives and joint go-to-market strategies.
n
Required Experience & Qualifications Mandatory Experience n
n
15+ years
of comprehensive experience in CRM, digital, or enterprise transformation.
n
10+ years
of direct experience within the Salesforce ecosystem,



including leadership over extensive Salesforce programs.
n
Demonstrated experience as a
CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader
.
n
Strong consulting credentials, preferably having been
sourced from Salesforce Professional Services
or
prestigious consultancies
.
n
A proven track record of managing
multi-million-dollar CRM transformation initiatives
.
n
Salesforce & CRM Expertise n
n
In-depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud).
n
Strong grasp of
CRM architecture, integrations, data strategy, and customer experience design
.
n
Experience working in
regulated and large-scale enterprise environments
.
n
Leadership & Consulting Skills n
n
Outstanding
stakeholder management and executive communication abilities
.
n
Capacity to influence, lead, and motivate senior client stakeholders and internal teams.
n
Robust commercial insight coupled with expertise in
sales, account growth, and margin management
.
n
Preferred Background n
n
Prior leadership experience in:
n
Salesforce Skilled Services
, or
n
Global consulting firms (Accenture, Deloitte, PwC, EY, Capgemini, Cognizant, TCS, etc.)
n
Experience in
large enterprise and complex transformation settings
.
n
Salesforce certifications (Architect, Consultant, or Cloud certifications) are highly advantageous.
n
Benefits
WhyInfosysConsulting
n
n
Opportunityto
leadandshapeSalesforce
‐
ledCRMtransformations
atscale.
n
Workwithmarqueeclientsacrossindustriesonhigh
‐impactprograms.
n
Strongglobaldeliverycapabilitiesandagrowingconsultingfootprint.
n
Platformtobuildthoughtleadership,practicegrowth,andlong
‐termcareerimpact.
n
n
We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.
#J-*****-Ljbffr

📌 Salesforce Crm Leader (Melbourne)
🏢 Infosys Singaporeand Australia
📍 Melbourne