Job Description
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Hutcheon and Pearce
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Branch Coordinator
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Full-Time
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Warren, NSW
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We are looking for a highly organised and customer-focused team member to join our branch in a varied role supporting our Service, Parts and Administration functions. You'll be a key point of contact for customers, helping coordinate service jobs, provide parts and service support, and ensure the day-to-day operations of the branch run smoothly.
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About the Role:
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This is a hands-on role suited to someone who enjoys working with customers, has solid attention to detail and can confidently manage multiple priorities in a busy environment.
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Key responsibilities include:
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Supporting customers throughout the service process, from initial enquiries through to job completion, including work orders, quotes, warranty claims and job scheduling.
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Using your technical knowledge to assist the Service Manager and ensure jobs are coordinated efficiently.
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Supporting parts sales, researching customer requirements, managing inventory and assisting with deliveries and merchandise.
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Maintaining an organised and welcoming showroom, including displays and marketing materials.
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Providing general administrative support across the Service, Parts and wider branch, including timesheets, invoices, records and dealership files.
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Welcoming customers and visitors, managing incoming calls and ensuring a positive customer experience.
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Assisting with branch administration, events, correspondence, mail and office supplies.
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About You:
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Previous experience in an administrative and/or service advisor role
or similar
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Strong people and communication skills
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Positive attitude towards customer service
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Ability to use applications such as Microsoft Office Suite, Sales and Service Advisor software
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Understanding of office procedures, data entry and technical terms
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Capable in accounting and reconciliation
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This is an excellent opportunity for someone looking to be part of a supportive team where no two days are the same and where their customer service, technical and organisational skills can make a real difference.
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Why Join Us:
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Certified
'Great Place to Work'
*****
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Industry Competitive Remuneration
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Staff discounts
on John Deere parts, products, toys, and merchandise
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Make-up pay
on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event
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A commitment to a healthy
work-life balance
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Annual uniform and PPE allowance
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Progress with ease via
John Deere University Pathways
, a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews
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Coaching, counselling and well-being support services through our EAP Provider;
Assure
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About Hutcheon and Pearce
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Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the agricultural / lifestyle industry. As a leading provider of John Deere equipment, we're committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.
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Hutcheon & Pearce has always been a proud family business.
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Want more information?
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Contact
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or call Zara on
************.
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Apply today to experience the H&P; difference! ✅
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Submit a Resume and Cover Letter detailing your relevant knowledge, skills, and experience.
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At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.
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📌 Branch Coordinator (New South Wales)
🏢 Hutcheon & Pearce
📍 New South Wales