Job Description
Rydges Pit Lane is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
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Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.
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EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.
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We are looking for a Full-Time Front Office Supervisor to join the team.
Key Responsibilities: n
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Oversee daily Front Office operations,



ensuring seamless guest experiences and prompt resolution of guest needs and concerns.
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Supervise and support Front Office team members, providing guidance during peak periods and fostering a culture of service excellence.
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Monitor room availability, rate accuracy, and billing instructions to maximise occupancy, revenue, and compliance with credit policies.
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Liaise with Finance to ensure adherence to credit procedures and approve discounts, rebates, and upgrades where appropriate.
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Drive revenue opportunities by identifying and implementing promotional strategies in collaboration with hotel outlets and partners.
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Maintain high standards of cleanliness, uniform, and qualified conduct across front-of-house and back-of-house areas.
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Assist with recruitment, onboarding, and training of Front Office colleagues, ensuring engagement through briefings, recognition, and team building.
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What You'll Bring: n
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1+ years of experience in hotel front office operations, ideally in a leadership or supervisory role within a fast-paced hotel or similar property.
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Proven ability to deliver exceptional guest service with confidence, professionalism, and a dynamic, vibrant personality.
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Highly developed interpersonal and communication skills,



both written and verbal, with superior decision-making and problem-solving abilities.
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Detail-oriented with the ability to manage multiple tasks, conflicting deadlines, and varying guest situations in a fast-paced environment.
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Demonstrated leadership and teamwork skills, with a focus on self-development and driving superior results through engagement and collaboration.
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Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
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How You Work: n
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Owner's mindset - acts on data/feedback; ships improvements.
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Hands-on and non-hierarchical - leads from the front.
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Resilient and solutions-focused - stays calm, moves fast.
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Growth mindset - learns, shares, and levels up others.
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Perks from Day One: n
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
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50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.
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$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
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Seasonal perks at Thredbo.
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Rapid career growth across our hotel & entertainment network.
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Paid parental leave; community & volunteering opportunities.
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Police Check Acknowledgement n
Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.
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We welcome applicants from all backgrounds.
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📌 Front Office Supervisor - Rydges Pit Lane (South Australia)
🏢 EVT - Entertainment | Ventures | Travel
📍 South Australia