Job Description
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The purpose of the Maintenance Co-ordinator position is to lead the maintenance team to optimal outcomes for the business. The Maintenance Team Leader must ensure a smooth handover, post-handover and structural warranty experience for the client whilst ensuring business values and principles are upheld.
Key responsibilities n
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Preparing handover items such as certificates, warranties, keys, remotes, gift
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Preparing documentation to handover to clients
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Attending handovers, ensuring home is well presented
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Sending email to client with information on how to access their documents and book in the 90-day maintenance inspection
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Scheduling 90-day maintenance inspections between the client and the Maintenance Supervisor
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Qualifying and scheduling appointments for suppliers and trades as required, providing accurate information and instructions
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Scheduling maintenance days between the client, contractors and the Maintenance Supervisor
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Responding to client emails in an efficient mannerLiaising with contractors and suppliers to ensure all maintenance matters are resolved in a prompt manner
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About you n
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Strong understanding of the building process
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1-2 years experience in a customer service role
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Robust time management and prioritizing skills
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Excellent attention to detail
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Self-motivated with positive attitude to getting things done, proactive and take initiative
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Ability to operate autonomously whilst being a team player
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Ability to adapt and communicate effectively with a range of stakeholders, clients and own team
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Ability to deal with conflict and regular client interactions
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Immaculate organisational skills with ability to manage multiple tasks, projects, administration, actioning and follow through
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Ability to build and maintain relationships, create trust, boost credibility, and nurture relationships with different types of stakeholders
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About us n
Arli Homes operates across three brands: Arli Homes, Lumi Homes, and Nido Homes.
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📌 Maintenance Co-Ordinator (Melbourne)
🏢 Arli Homes
📍 Melbourne