Job Description
Lead the Team Behind Exceptional Care Delivery n
At Lumia Care, we're passionate about providing trusted support locally, delivered by the best people. We're looking for an experienced Client Services & Scheduling Team Leader to lead our Client Services and Scheduling teams in Victoria, ensuring clients receive seamless, person-centred support while optimising workforce performance and service delivery.
About The Role n
Reporting to the Operations Manager - In-home Care, you will oversee the end-to-end coordination of client services, from onboarding and service commencement through to workforce scheduling and ongoing operational delivery.
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You will ensure services are set up accurately, schedules are optimised and teams are supported to deliver safe, reliable and high-quality outcomes for clients.
Key Responsibilities n
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Lead the Client Services and Scheduling teams to achieve operational and service delivery targets.
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Oversee new client onboarding, service setup, and commencement activities.
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Manage workforce scheduling and rostering to support continuity of care and service efficiency.
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Monitor team performance, workflows, and service delivery outcomes.
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Drive continuous improvement across scheduling and client service functions.
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Analyse workforce trends, service demand and performance metrics to improve operations.
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Ensure compliance with organisational policies, quality standards, and regulatory requirements.




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About You n
You are a confident people leader with experience in client services, workforce coordination, rostering, scheduling, or community care operations. You thrive in a rapid-paced environment and can balance client needs, workforce demands, and operational priorities.
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Leadership experience managing operational, client services or scheduling teams.
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Strong workforce planning, rostering, and problem-solving capability.
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Experience in aged care, disability, community services, healthcare, or a related sector.
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Excellent stakeholder management and communication skills.
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A practical, data-informed approach and a passion for outstanding client outcomes.
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Essential Requirements n
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Relevant tertiary qualification in Disability, Individual Support, Community Services, Social Work or a related field.
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Current National Police Check.
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NDIS Worker Screening Clearance, or willingness to obtain.
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Working with Children Check, where applicable.
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Valid Driver's Licence, current immunisation requirements and the right to work in Australia.
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About Lumia Care n
Lumia Care is committed to safe, person-centred care. Our mission is to provide trusted support locally, delivered by the best people. We value innovation, compassion, integrity, communication, collaboration and client-centred decision-making.
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📌 Client Services & Scheduling Team Leader - Melbourne
🏢 Lumia Care Pty
📍 Melbourne