Your Chance
Join MAX Technical Services in a leadership role where customer experience, operational performance and people leadership come together.
Leading teams across multiple states, you will drive service excellence, strengthen customer partnerships and deliver on key business priorities in a dynamic, customer-focused environment.
Your Role
Reporting to the Head of MAX Technical Services, you will lead field customer operations teams across VIC, NSW, TAS and WA.
You will be responsible for delivering outstanding service outcomes, driving operational performance and developing high-performing teams.
As a senior leader, you will turn strategy into action, foster strong stakeholder relationships and identify opportunities to improve efficiency, performance and customer satisfaction.
Key Responsibilities
Lead service delivery to meet and exceed customer and business expectations
Build, coach and develop high-performing teams
Drive operational excellence through continuous improvement initiatives
Strengthen relationships with venue partners, customers and key stakeholders
Manage rbudgets and operational performance
Use data and insights to improve service outcomes and business performance
What You'll Bring
You are an experienced operations leader with a strong customer focus and a track record of delivering results through people.
Skills and Experience
Significant leadership experience in customer operations, field service or technical services
Demonstrated success leading geographically dispersed teams
Strong service delivery,



performance management and reporting capability
Commercial acumen and the ability to balance customer and business outcomes
Exceptional stakeholder management and relationship-building skills
Strong analytical and problem-solving abilities with a continuous improvement mindset
Benefits That Back You Up
We know people perform at their best when they feel supported.
That's why we offer:
Time for moments that matter, including birthdays, cultural leave, flexible public holidays and five days of bonus leave
18 weeks paid parental leave for every new parent, regardless of role
Access to leading wellbeing programs and resources
Corporate discounts and special offers from leading retailers
A diverse and inclusive culture where everyone belongs
Who We Are
MAX, part of Tabcorp, provides the expertise and services that help Australia's gaming venues perform at their best.
Through technical, operational and regulatory support, we partner with customers across the country to keep their operations running smoothly.
With more than 400 team members nationwide, MAX Technical Services delivers critical support across a diverse customer base, offering the opportunity to make a meaningful impact while working with an industry-leading team.
Join the Action
Ready to make MAX your home ground?
Join a team that values collaboration, inclusion, respect and connection.
We welcome people of all backgrounds and abilities.
If you require adjustments during the recruitment process, please contact ******.
#J-*****-Ljbffr

📌 Senior Customer Operations Manager (New South Wales)
🏢 Tabcorp
📍 New South Wales