Optus is seeking a Remediation Team Leader to oversee a team resolving the most complex, high-impact customer issues, including executive complaints, tribunals, and privacy incidents.
The role emphasizes risk assessment, ethical judgement, and protecting customer outcomes while upholding regulatory standards.
This 12-month fixed-term position offers versatile work arrangements with hybrid office/remote days and opportunities to influence senior leadership decisions and governance across customer
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📌 Remediation Team Lead: High-Impact Customer Risk (Sydney)
🏢 Singtel Group
📍 Sydney
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