XPT Software Australia Pty Ltd | Contract
Command Center
Sydney, Australia | Posted on 10/01/2026
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Must Have Skills:
The candidate should have strong experience in Enterprise CommandCenter Operations, Event Monitoring, Incident Management, Major IncidentManagement, Service Desk Operations, and IT Operations Support.
The individual should possess hands-on experience with monitoringtools such as Splunk, SolarWinds, Nagios, Zabbix, Dynatrace, AppDynamics,SCOM, OEM, or similar enterprise monitoring platforms.
Solid understanding of ITIL processes, including Incident Management,Problem Management, Change Management, and Service Request Management, isessential.
The candidate should be proficient in monitoring infrastructure,servers, databases, network devices, cloud services, and business-criticalapplications.
Experience in alert triaging, escalation management, tickethandling, dashboard monitoring, outage communication, and SLA reporting ismandatory.
Strong analytical, troubleshooting, communication, and stakeholdermanagement skills are required.
Nice to Have Skills:
Experience with ServiceNow, BMC Remedy, Opsgenie,PagerDuty, Microsoft Teams integrations,



Power Automate, Splunk Dashboarddevelopment, Cloud Monitoring (AWS, Azure, OCI), Automation, Python,PowerShell, SQL, Grafana, Elasticsearch, Kibana, Ansible, and DevOps toolswould be advantageous.
Exposure to Site Reliability Engineering (SRE),AIOps platforms, workflow automation, and reporting tools such as Power BI isalso beneficial.
Detailed Job Description:
The Command Center Engineer will continuouslymonitor infrastructure, applications, databases, networks, and cloud servicesusing enterprise monitoring tools.
The role is responsible for identifying alerts,validating incidents, performing initial troubleshooting, raising tickets,and coordinating with resolver groups for timely resolution.
The engineer will manage incident lifecycles,support major incident bridges, communicate service impacts to stakeholders,and ensure compliance with SLA and operational procedures.
The individual will perform event correlation,alert analysis, impact assessment, outage tracking, escalation management,and service restoration activities.
The role includes monitoring dashboard health,reviewing recurring incidents, identifying service trends, generatingoperational reports, and contributing to process improvement initiatives.
The Command Center Engineer will maintainoperational documentation, runbooks, knowledge articles, escalation matrices,and monitoring procedures.
The role also involves participating in shifts,handling priority incidents, coordinating change activities, validatingscheduled maintenance windows, and supporting business continuity anddisaster recovery exercises.
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