Job Description
Full-time and part-time permanent opportunities available at BankSA's Elizabeth branch
Enhance your career with a bank that serves one in four South Australians
Bring your customer service and sales experience to a dynamic role in Banking and Finance
Hours: 38 or 32.5 hours per week across Mon to Fri
What's the role?
As a
Customer Service Specialist
with BankSA, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilisingyour expert product knowledge to assist them in achieving their financial goals.You willrefer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings.Thisrewarding role blends sales and customer service and holds accountability for sales and referral targets – all with an uncompromising commitment to empoweringourcustomers to make the most of their money!
Full-time role: 38 hours per week across and inclusive of Monday to Friday
Part-time role: 32.5 hours per week from 9am - 4.15pm across and inclusive of Monday to Friday
What do I need?
Banking experience is ideal, but not essential – your
high-performer energy
and unique ability to gauge and nurture
robust customer relationships
will be key to driving your success
Strong experience in a
customer-facing / phone-based
sales
role
Resilience
,
tenacity
, and an ability to
flex
– no two days and no two customers are ever the same!
Proven experience of achieving
performance KPIs
with an uncompromising commitment to delivering an
exceptional customer service
Comfortable when working with
numbers
and adept at navigating
multiple systems




No banking experience?
No problem.
At BankSA, we're committed to your success from day one.
You will receive comprehensive training on our banking products and services and our supportive team will provide hands‐on guidance and resources to help you master everything you need to flourish in your new role.
We're here to empower you with the knowledge and skills to thrive and advance your career with us!
Our Promise to You
BankSA is part of Westpac Group, and we're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return, we're committed to making Westpac Group the best place to work in the country.
Here are just a few of the ways we're already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
A variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.
Create Your Future Today
We're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, Sustainability and Flexibility' section.
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📌 Customer Service Specialist - Elizabeth, Sa (Adelaide)
🏢 Westpac Group
📍 Adelaide