01 Oct
|
Zoho
|
Melbourne
XPT Software Australia Pty Ltd in Melbourne, Australia seeks a dedicated contact center support specialist to act as the first point of contact for incidents and service requests.
You will perform troubleshooting across voice, chat, email, and digital channels, monitor operations, and log issues end-to-end.
Responsibilities include escalation to L2/L3 teams, coordination with multiple business and technology stakeholders, and maintaining knowledge bases and runbooks.
#J-*****-Ljbffr
📌 Contact Center Support Engineer - Frontline Incident Specialist (Melbourne)
🏢 Zoho
📍 Melbourne