Xero in Melbourne is seeking an experienced Incident Manager to orchestrate major and minor incidents from the customer's perspective, working across engineering, product, support and leadership to restore service quickly and keep stakeholders informed.
You will own incident management end-to-end—from investigation and impact assessment to post-incident reviews and recommendations that prevent recurrence.
This role offers a hybrid work arrangement (3 days in the office, 2 days from home) and a
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