About the role
We're looking for a senior on-site leader to manage a large casual workforce at a flagship fulfilment / distribution operation in Kemps Creek.
This is a high-impact operational leadership position where you'll bring calm structure to a fast-moving environment, use data to make confident decisions, and lead from the front.
This role is on‐site Monday–Friday, typically 8:00am–4:00pm or 9:00am–5:00pm, with occasional after-hours availability for escalations (not frequent, but can happen due to 22/7 operations).
Start ASAP (job start date was 21 Sep ****).
Duties
Lead and develop a team of approximately 12 direct reports within an established on‐site operation
Oversee day‐to‐day workforce performance across high‐volume warehousing functions (pick/pack, forklift, general warehouse operations)
Support workforce planning, rostering and coordination to meet operational requirements
Partner with key stakeholders to ensure workforce capability, engagement and productivity outcomes are met
Use data and reporting to identify trends, drive decisions,



and support continuous improvement
Manage escalations professionally and maintain stability under pressure in a dynamic workplace
Skills and experience
Strong experience leading teams in warehousing, logistics, distribution, manufacturing or high-volume operations
Proven ability to use data to drive decisions (comfortable with KPIs, reporting, performance trends)
Confident communicator with strong stakeholder management and customer/service mindset
Calm, leadership style with high emotional intelligence and people focus
Decisive and outcomes-driven; able to operate effectively in imperfect / changing environments
Desirable:
Exposure to 24/7 operations and large casual workforces
Experience in continuous improvement / operational uplift environments
Benefits
Permanent role with a well-established on‐site team
Senior leadership opportunity in a large-scale, fast-paced operation
Competitive package ($100k–$120k + super)
#J-*****-Ljbffr

📌 Onsite Account Manager (Sydney)
🏢 Chandler Macleod
📍 Sydney