Job Description
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As our Dental Receptionist, you will be responsible for creating an outstanding experience for every patient, while ensuring the smooth day-to-day operation of our front desk.
Key responsibilities n
Welcoming patients and providing a warm, professional first impression
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Managing appointments, bookings, cancellations and recalls
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Answering telephone and email enquiries
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Managing the practice diary and coordinating clinician appointments
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Processing payments and private health insurance claims
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Preparing treatment estimates and discussing payment options
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Maintaining accurate patient records
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Following up treatment and recall appointments
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Liaising with patients, clinicians, laboratories and suppliers
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Maintaining a professional and organised reception area
About you n
Warm, friendly and genuinely enjoys working with people
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Professional, polished and well presented
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Highly organised with excellent attention to detail
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Confident communicating with patients both in person and over the phone
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Able to multitask and remain calm in a busy environment
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Reliable, proactive and takes pride in their work
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A positive team player with a can-do attitude
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Comfortable using computer systems and learning new software
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Previous dental reception experience is highly regarded, with knowledge of dental terminology, HICAPS and dental practice management software an advantage
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Work within a modern and professional dental practice
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Supportive and welcoming team environment
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Opportunities for ongoing learning and development
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Be part of a patient-focused practice committed to providing exceptional care
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Long-term chance within a growing practice
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📌 Dental Receptionist (Queensland)
🏢 Noosa Dental Practice
📍 Queensland