Salesforce Field Service Architect / Tech Lead
About the job Salesforce Field Service Architect / Tech Lead
ABOUT THE ROLE
We are looking for a Salesforce Field Service Architect or Tech Lead to design and lead the delivery of Salesforce Field Service implementations for businesses that send technicians and crews out to customer sites.
You will own the solution design, guide the delivery team, and work directly with client stakeholders to make sure the platform fits how field operations actually run day to day.
This role is based in Australia, Sydney preferred.
The right candidate has been through full Field Service implementations before and can talk to both a dispatcher and a CIO.
WHAT YOU'LL DO
Design end to end Salesforce Field Service solutions, including work orders, service appointments, service territories, resources, skills, and scheduling policies
Lead discovery and design workshops with operations, dispatch, and IT stakeholders
Translate field operations requirements into scalable, maintainable Salesforce solutions
Own the solution blueprint, data model, and security model
Design the mobile experience, including offline capability for technicians working in low coverage areas
Technical Leadership
Lead and mentor developers and consultants on the delivery team
Run code reviews and set design pattern standards across Apex, LWC, and Flow
Define the DevOps approach, including CI/CD, release management, and environment strategy
Tune scheduling and optimisation so dispatch results match real world constraints
Integration & Data
Architect integrations with ERP, asset management, inventory, billing, and mapping systems using REST/SOAP APIs and middleware
Plan data migration for customers, assets, locations, work history, and service contracts
Support reporting and dashboards for operations and management
Stakeholder Management




Act as the technical lead with the client and the wider project team
Present design options and trade-offs to senior stakeholders
Work closely with the project manager, business analysts, and testers
Support go-live, hypercare, and handover to the client support team
WHAT WE'RE LOOKING FOR
Must-Have
8+ years of hands-on Salesforce experience
3+ years as a Solution Architect, Technical Architect, or Tech Lead
Hands-on delivery of at least two full Salesforce Field Service implementations
Strong understanding of Service Cloud and how it connects to Field Service
Experience leading technical teams on client-facing projects
Based in Australia with full working rights, Sydney preferred
Explicit communication with both business and technical audiences
Technical Depth
Salesforce Field Service: scheduling, optimisation, service territories, work types, skills, and the Field Service mobile app
Apex, Lightning Web Components, and Flow
Integration architecture and API-led connectivity
Security model design, including sharing rules and field-level security
Data modelling and migration for assets, locations, and work orders
DevOps tooling and CI/CD practices (e.g. Copado, Gearset, SF CLI)
Preferred Certifications
Salesforce Certified Technical Architect (CTA) is highly valued
NICE TO HAVE
Experience with MuleSoft or other enterprise middleware
Experience with asset-heavy industries such as Utilities, Telecommunications, or Energy
Experience with Agile delivery at scale
Prior consulting or Salesforce partner experience
WHAT SETS YOU APART
You have seen a Field Service project go live and know what breaks in the first month
You can explain a design decision to a dispatcher and defend it to a CIO
Comfortable making a call when requirements are unclear
Practical mindset with a focus on getting the solution live and working
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📌 Salesforce Field Service Architect / Tech Lead (Sydney)
🏢 Komforce
📍 Sydney