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Mid-Level Project Manager | Digital Transformation | WFH
Expertech is partnering with a leading digital transformation agency to find a mid-level Project Manager to join their Support team.
This is a great opportunity for an experienced agency PM who enjoys variety, thrives in a fast-paced environment and genuinely likes working with clients. You'll be managing a mix of eCommerce and CMS projects, often juggling multiple priorities and switching between different types of work throughout the day.
This role is ideal for someone who combines solid project delivery skills with a service-oriented mindset, excellent communication and the confidence to build trusted client relationships.
You'll have plenty of direct external client contact, so this isn't a role for someone who prefers to stay behind the scenes. You'll be the person clients rely on to keep things moving, solve problems and make sure they feel supported.
Essential Skills & Experience
Mid-level Project Management experience within a digital, technology or transformation agency.
Proven experience managing eCommerce and/or CMS projects.
Strong understanding of digital project delivery, with the ability to manage competing priorities and frequently switch between projects and client needs.
Excellent client communication and stakeholder management skills.
Comfortable working directly with external clients and building strong, trusted relationships.
Strong organisational skills and the ability to manage deadlines, expectations, scope and competing demands.
A genuine service mentality — you're proactive, responsive and focused on finding solutions for clients.
Ability to work collaboratively with developers, designers, content teams and other digital specialists.
Commercial awareness and the confidence to identify opportunities to improve or extend the work being delivered.
Experience with Optimizely would be highly regarded.
Experience with other CMS platforms such as Sitecore, Kentico or Contentful.
Experience across a range of eCommerce platforms.
Previous Account Management experience or exposure to managing client accounts.
A natural ability to spot opportunities for cross-selling or expanding client relationships.
Experience working within a support or managed-services environment.
Agile delivery experience and familiarity with digital development workflows.
08th September, ****
Expertech is partnering with a leading digital transformation agency to find a mid-level Project Manager to join their Support team.
This is a great opportunity for an experienced agency PM who enjoys variety, thrives in a quick-paced environment and genuinely likes working with clients. You'll be managing a mix of eCommerce and CMS projects, often juggling multiple priorities and switching between different types of work throughout the day.
This role is ideal for someone who combines robust project delivery skills with a service-oriented mindset, excellent communication and the confidence to build trusted client relationships.
You'll have plenty of direct external client contact, so this isn't a role for someone who prefers to stay behind the scenes. You'll be the person clients rely on to keep things moving, solve problems and make sure they feel supported.
Essential Skills & Experience
Mid-level Project Management experience within a digital, technology or transformation agency.
Proven experience managing eCommerce and/or CMS projects.
Strong understanding of digital project delivery, with the ability to manage competing priorities and frequently switch between projects and client needs.
Excellent client communication and stakeholder management skills.
Comfortable working directly with external clients and building strong, trusted relationships.




Strong organisational skills and the ability to manage deadlines, expectations, scope and competing demands.
A genuine service mentality — you're proactive, responsive and focused on finding solutions for clients.
Ability to work collaboratively with developers, designers, content teams and other digital specialists.
Commercial awareness and the confidence to identify opportunities to improve or extend the work being delivered.
Desirable Skills & Experience
Experience with Optimizely would be highly regarded.
Experience with other CMS platforms such as Sitecore, Kentico or Contentful.
Experience across a range of eCommerce platforms.
Previous Account Management experience or exposure to managing client accounts.
A natural ability to spot opportunities for cross-selling or expanding client relationships.
Experience working within a support or managed-services environment.
Agile delivery experience and familiarity with digital development workflows.
You'll be joining an established digital transformation agency where no two days are quite the same. The Support team sits at the heart of the client relationship, giving you the opportunity to work across a broad range of digital projects, platforms and challenges. You'll have genuine ownership, direct access to clients and the chance to make a visible impact. The key focus in this role is to service various clients, which can be WFH in Australia. We are looking for candidates who have eligible working rights to work in Australia and who live in Australia. If you enjoy variety, autonomy, problem-solving and working closely with clients, this is a role where your skills will be highly valued.
If you're an agency Project Manager who loves variety, enjoys working with clients and wants to combine great project delivery with a strong commercial and service mindset, we'd love to hear from you.
Reporting to the Head of Technology and Data, this role will take ownership of technology project delivery across a complex international environment consisting of multiple businesses, technology platforms, delivery partners and stakeholder groups. You will be responsible for creating structure, visibility and accountability across a portfolio of software, data and technology initiatives, ensuring projects are progressing as expected and leadership teams have confidence in delivery outcomes. This is not a traditional project environment with large internal delivery teams. Instead, success will come from your ability to coordinate, influence and drive outcomes across a distributed ecosystem of stakeholders.
Initially, the role will focus heavily on discovery, assessment and stakeholder engagement. You will work closely with local and international leaders to understand current projects, delivery methodologies, ownership structures, reporting practices and key business priorities. A significant part of your time will be spent consolidating fragmented project information, building trusted relationships and establishing a single source of truth for delivery status, risks, dependencies and timelines. Your ability to quickly make sense of complexity and provide clarity will be critical during this phase.
Over time, the position will evolve into a key delivery leadership role supporting the organisation's broader transformation agenda. You will oversee governance forums, steering committees, reporting frameworks and delivery cadences while helping shape initiatives across automation, AI, data, platform modernisation and global technology alignment.



The role offers the opportunity to influence how technology delivery operates across the organisation, helping create a scalable framework capable of supporting future growth, acquisitions and international expansion.
RESPONSIBILITIES
Manage software, technology and transformation projects across multiple internal, external and offshore delivery teams
Establish governance frameworks, reporting cadences and delivery disciplines across a complex project portfolio
Create visibility of project status, timelines, risks, dependencies and delivery outcomes for executive stakeholders
Facilitate steering committees, project forums, delivery reviews and stakeholder workshops
Work closely with business leaders, product managers, business analysts, architects, engineers and vendors
Coordinate activities across geographically dispersed teams operating across multiple time zones
Track project milestones and ensure delivery remains aligned to agreed objectives and timelines
Identify, manage and elevate risks, issues and scope changes before they impact delivery outcomes
Support project planning, prioritisation and delivery readiness activities across the technology function
Translate technical delivery activity into clear and commercially focused updates for senior leadership
Drive accountability across stakeholders while maintaining robust working relationships and alignment
Contribute to the development of scalable project delivery practices supporting long-term organisational growth
CANDIDATE PROFILE
You will bring a wealth of experience delivering software and technology projects within complex environments where success depends on coordinating multiple stakeholders, competing priorities and distributed delivery teams. You will have a proven track record managing initiatives from planning through to execution, while maintaining clear visibility over risks, timelines, dependencies and business outcomes. Experience working across software development, digital transformation or enterprise technology projects will be highly regarded.
A critical requirement is experience managing delivery through offshore, outsourced or geographically dispersed technology teams. You will understand the challenges associated with operating across multiple time zones, cultures and delivery models, and be comfortable driving outcomes without relying on formal authority. You will know how to hold vendors and delivery teams accountable, facilitate productive discussions and maintain momentum across multiple concurrent initiatives while ensuring stakeholders remain informed and aligned.
Equally important is your ability to create order from ambiguity. You are commercially minded, highly organised and possess exceptional communication skills that allow you to translate technical delivery activity into meaningful business updates for senior stakeholders. You thrive in lean, fast-moving environments where ownership, initiative and adaptability are valued, and you enjoy establishing governance, reporting frameworks and delivery disciplines that enable organisations to scale without introducing unnecessary bureaucracy. Experience within financial services, insurance or other regulated industries would be advantageous but is not essential.
COMPANY, CULTURE & BENEFITS
This international organisation combines the agility of a growing business with the scale and complexity of a global operation. Technology is viewed as a key enabler of future growth, with significant investment being made across software delivery, data capability, automation, AI and platform modernisation. The culture is collaborative, low ego and outcome focused, with leaders who value ownership, commercial thinking and people who can simplify complexity. This is an opportunity to join during a period of genuine transformation and make a visible impact on how technology delivery is executed across the business.
Influence strategic technology initiatives across Australia and international markets
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