Customer Service Representative | Government Contact Centre, Gosford
6-month contract | $***** per hour + super | Starts 28 October ****
About the role
A NSW Government contact centre is hiring 12 Customer Service Representatives for its Gosford site. You'll help customers over the phone with a wide range of government enquiries, then train up to handle road safety and fines calls.
The details
6-month contract, 28 October **** to 28 April ****
$***** per hour + super
35 hours per week, Monday to Friday, no weekends
Rotating roster between 7am and 7pm (early, mid and late shifts, rotating every two weeks)
Based in Gosford CBD
12 weeks of paid training on site: 2 weeks in the classroom, then supported "nesting" alongside experienced staff
Hybrid work may be possible after training, subject to assessment, with a minimum of 2 days a week on site
What you'll do
Answer inbound calls and help customers with government transactions and enquiries
Explain information clearly and accurately, including on road safety and fines




Handle difficult or upset customers calmly and professionally
Keep accurate records and follow set processes
Work to team KPIs in a busy contact centre
About you
2 to 3 years of customer service experience in a call centre, administration or retail role
Excellent spoken and written communication
Experience working in an office setting
Confident with computers: fast, accurate typing and good email etiquette, and comfortable with Microsoft Office, especially Outlook and Teams
Quick to learn new systems
Government experience is a plus but not essential
Please note
You must live in NSW and within easy travel of Gosford
You must be available to attend training on site every day for the first 12 weeks
Leave isn't available over the Christmas and New Year period
Shortlisted candidates will attend a 90-minute in-person assessment centre in Gosford on Monday 12 October
#J-*****-Ljbffr

📌 Call Centre Operator - Gosford (Sydney)
🏢 Ampersand
📍 Sydney