Optus is seeking a Remediation Team Leader to spearhead a team addressing the most complex customer issues. You will own high‐risk matters, including executive complaints, privacy incidents and tribunal matters, guiding decision‐making and ensuring remediation outcomes align with governance standards.
This is a 12‐month fixed term prospect. You'll lead triage and resolution within SLAs, balance urgency with risk, and report to senior leaders on complex matters while maintaining regulatory
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