You'll be the first point of contact for our residents, guests and customers, helping bring The Switch brand to life every day.
This role is a unique blend of administration and customer service. You'll spend much of your time managing resident administration, payments and our property management systems, while also supporting our community through face‐to‐face interactions, property tours, events and day‐to‐day resident enquiries.
At The Switch, we're building more than student accommodation. We're creating a community‐led lifestyle brand where students can connect, grow and thrive. Every interaction matters, and the person in this role understands that great service isn't one‐size‐fits‐all. Some residents need support and guidance, others simply want a friendly face and a sense of belonging.
A few things to know before applying
Full-time position (38 hours per week). Your roster will be either Tuesday - Saturday
OR
Sunday - Thursday. We can be flexible based on your preferences where possible.
8 hour shifts are either 10am - 6pm
OR
11am - 7pm (we do not operate a 24/7 reception)
We're looking to hire quickly and applications will be reviewed as they are received
WHY JOIN THE SWITCH?
Free gym membership and access to fitness classes
Financial wellbeing benefits through Employment Hero Work
Access to Sonder for 24/7 personal safety, medical and mental health support
Free and confidential Employee Assistance Program (EAP)
Work in a state-of-the-art student accommodation property in Melbourne CBD, featuring rooftop terraces, study spaces, games rooms,



a cinema and more
Flexible and sociable working hours
Be part of a positive, high-performing team that genuinely enjoys working together
Strong career development opportunities as The Switch continues to grow nationally
ABOUT THE SWITCH
The Switch is reimagining what student living looks like, creating vibrant communities where residents can connect, grow and enjoy an all-inclusive lifestyle.
Located in the heart of Melbourne CBD, our 28-storey property is home to more than 650 students from around the world. Alongside Melbourne, The Switch also operates properties in Sydney, Adelaide and Perth.
We're more than accommodation. We're building a community‐led lifestyle brand for the next generation of students, creatives, young professionals and entrepreneurs.
KEY RESPONSIBILITIES
Be one of the first faces and first points of contact for residents, guests and customers
Deliver an exceptional, brand-led customer experience across face‐to‐face, phone, email and social channels
Manage resident administration including leases, RTBA bond compliance requirements and payment systems
Conduct property tours and support prospective residents through the leasing journey




Build genuine relationships with residents so they feel part of a community, not just a building
Support events, activations and initiatives that bring residents together
Complete operational and administrative tasks including audits, reporting, inspections and process improvements
Maintain high presentation standards across apartments and common areas
Work collaboratively with the broader team to improve processes and enhance the resident experience
ABOUT YOU
You genuinely enjoy helping people and building relationships
You're highly organised and take pride in getting the details right
You enjoy a mix of focused administration and customer-facing work
You have strong emotional intelligence and know how to adapt your approach. Some residents will need patience and guidance, others will want energy and enthusiasm. You can connect with both.
You're confident using technology and learning new systems
You communicate well and can build rapport with a diverse community of students from around the world
You bring a positive attitude, energy and ownership to your work
Experience in customer service, hospitality, accommodation or a similar industry is valued, but attitude and willingness to learn are more key
Applications close at 4pm Wednesday 14th October.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
What can I earn as a Customer Service Representative
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📌 Customer Service Representative (Melbourne)
🏢 The Switch
📍 Melbourne