Alchemy Recruitment is partnering with a local government client to support them in recruiting for multiple casual Customer Contact Officers based on the Sunshine Coast.
$*****/hr + super | 12-month casual contract |
About the role
First point of contact for the community across phone, face-to-face, email and online channels
Provide accurate information across a wide range of council services
Process customer requests and route complex enquiries to the right teams
Deliver positive customer experiences in a fast-paced, high-volume environment
Based at the Caloundra Administration Building, with work across the council's Customer Contact locations as required
Hours and availability
Casual, Monday to Friday, shifts generally 4 to 8 hours
Close to full time hours (up to 38 per week) in peak periods: January to March and July to October
Hours may reduce outside peak periods based on operational needs
Availability during school holidays is essential




Must be available for a structured three-week training and onboarding program from Tuesday 17 November ****, with full attendance required
Preferred Requirements
Outstanding customer service and communication skills
Experience in a contact centre, front counter or customer-facing role
Strong computer literacy and the ability to learn multiple systems quickly
Attention to detail and a practical approach to problem solving
Resilience, adaptability and a calm approach with challenging customers
A positive, team-focused attitude and genuine commitment to service
Preferred Qualifications
Certificate III or IV in Customer Engagement, Business or similar (desirable, not essential)
Previous local government or public sector experience (highly regarded)
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📌 Customer Service Officers (Caloundra)
🏢 Alchemy Recruitment Consulting
📍 Caloundra