The Sands Torquay is gearing up for another busy summer season, and we're creating a brand-new leadership role within our Front Office team: Assistant Front Office Manager. This is a fantastic opportunity for an experienced hotel leader to join our team, working closely with our Hotel Operations Manager and Front Office Supervisor to lead our front-of-house team.
About the Role
As Assistant Front Office Manager, you'll be the operational leader of our Front Office, providing day-to-day leadership across all shifts (7am–9pm rotating roster). You'll own the front office roster, lead recruitment and training of our Guest Service Agents, and be the key escalation point for guest matters that need a manager's touch. You'll report directly to the Hotel Operations Manager and work alongside the Front Office Supervisor and Reservations Manager.
What You'll Be Doing
Leading front office shifts and acting as manager on duty, including some early mornings, evenings, weekends and public holidays
Building and managing the front office roster and labour cost




Being the go-to person for escalated guest concerns
Leading onboarding and ongoing training for our Guest Service Agents
Working closely with Reservations, Housekeeping and Maintenance to keep operations running smoothly
What We're Looking For
Your warm and friendly personality! We pride ourselves on our exceptional guest service and you will be leading by example.
Proven leadership experience in a front office or guest service role
A confident, calm approach to resolving guest complaints and making decisions under pressure
Experience in coaching and training team members
Comfortable using a property management system (PMS)
What's on Offer
Support and mentoring from the Hotel Operations Manager as you grow into the role
Market-competitive salary, to be discussed with shortlisted candidates
Uniforms provided, plus staff discounts across the resort
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📌 Assistant Front Office Manager (Victoria)
🏢 Thesandstorquay
📍 Victoria