About the role
Optimum Health Solutions is looking for an experienced Admin Team Lead to guide our administration team at Liverpool head office on a full-time basis.
You'll manage a team that includes both in-house and remote staff, making sure enquiries, bookings, and client records are handled smoothly, while coaching the team to deliver a consistently great experience for every client.
This is a great fit for someone who enjoys leading people as much as looking after clients.
What you'll be doing
Team Leadership
Lead and support a team of in-house and remote administration staff, including coaching, rostering, and workload management
Act as the first point of escalation for complex client or referrer enquiries
Monitor team performance and quality of service, providing feedback and support where needed
Compliance & Documentation Oversight
Oversee internal compliance across the team, making sure client documentation is complete, current, and signed in line with healthcare privacy guidelines
Monitor billing and funding documentation across Medicare, NDIS, and insurance or WorkCover claims for accuracy
Identify and address any gaps in client records before they become a compliance risk
Client Engagement & Communication
Oversee inbound and outbound client and referrer enquiries across phone, email, and in person
Manage appointment bookings and scheduling changes across the team
Client Onboarding & Documentation
Oversee referral forms, client profiles,



and the client waitlist to keep scheduling running smoothly
Ensure client records stay accurate and up to date across the team
Team Collaboration
Work closely with practice managers and the wider administration team to keep client service delivery consistent across the business
Identify and help implement improvements to team processes
What we're looking for
Previous experience leading or supervising a customer service, call centre, or administrative team, ideally in healthcare or social services
Experience working with Medicare, NDIS, and insurance or WorkCover claims and documentation
Strong understanding of healthcare privacy requirements and client record-keeping standards
Strong communication and interpersonal skills, with a calm, qualified manner under pressure
Confidence using Microsoft Office and CRM software
Ability to coach and support a team, including remote staff, while managing your own workload
A flexible, hands-on approach, comfortable working independently and leading others
What we offer
Competitive full time salary
Ongoing training and opportunities to grow with us
A supportive, down-to-earth team
Initiatives that support your own health and wellbeing
About us
Optimum Health Solutions is a multidisciplinary Allied Health provider with clinics across NSW and Tasmania.
We've spent 20+ years helping our clients move, communicate, and live better, and we look for team members who bring the same care to every interaction.
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📌 Admin Team Lead (New South Wales)
🏢 Optimum Health Solutions
📍 New South Wales