Customer Service & Administration Coordinator
Silverwater | $80,000 + super | Full time | Office based
About the company
Our client is an established Australian business operating across the retail and wholesale sectors, specialising in the import and distribution of products to customers across Australia.
With a strong and established operation, the business is continuing to grow and offers a friendly, close knit working environment where people are encouraged to take ownership and contribute across the business.
You will be joining a small team of seven, making this an ideal opportunity for someone who enjoys working in a collaborative environment where your contribution is noticed.
About the role
We are looking for a Customer Service & Administration Coordinator to join the team in Silverwater.
This is a varied role combining customer service, order processing and general administration.
You will be an important point of contact for customers, ensuring enquiries are handled professionally and orders are processed accurately and efficiently.
Your day will include answering calls, responding to customer enquiries, entering orders and providing general administrative support to the team.
The business uses Pronto, however previous Pronto experience is not essential.
If you have worked with another ERP, CRM or order management system and are confident learning new systems, you will be considered.
Key responsibilities
Answer incoming customer calls and enquiries




Respond to customer enquiries via email
Process and enter customer orders accurately
Maintain customer and order records
Provide general administration and data entry
Liaise with customers and internal team members
Update and maintain information within Pronto
Assist with day to day office administration
Support the wider team across a variety of administrative tasks
About you
We are looking for someone who enjoys working with people and is comfortable managing a combination of customer service and administration.
You will ideally have:
Previous customer service and administration experience
Confidence answering phones and dealing with customers
Strong written and verbal communication skills
Experience processing orders or working with customer information
Accurate data entry skills
Valuable computer skills and the ability to learn new systems
Strong attention to detail
A positive and helpful approach
The ability to work collaboratively within a small team
Pronto experience is advantageous but not essential.
What's in it for you?
$80,000 + super
Full time permanent position
Established and growing Australian business
Friendly team of seven
Varied role with plenty of customer interaction
Opportunity to learn and develop with the business
Silverwater location
Stable, fully office based environment
Immediate opportunity available
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