As Ovolo Sydney prepares to unveil an exciting current chapter following a transformative refurbishment, we're searching for an exceptional Front Office Manager (Guest Experience) to lead the team responsible for creating remarkable first and last impressions.
This isn't your traditional Front Office Manager role.
We're looking for a hands-on leader who believes exceptional hospitality is built on genuine connections, thoughtful details and empowering a team to deliver experiences that guests will remember long after they've checked out.
As a key member of our pre-opening leadership team, you'll help shape the culture, establish service standards, recruit and develop an exceptional Guest Experience team, and bring our guest journey to life from day one.
If you lead from the front, inspire through action and thrive in fast-paced luxury lifestyle hotels, we'd love to meet you.
What You'll Be Doing As our Front Office Manager, you'll lead every aspect of the guest arrival, stay and departure experience while creating an environment where both guests and team members feel valued.




Your responsibilities will include: Leading, coaching and inspiring the Guest Experience team to deliver consistently exceptional service.
Driving a guest-first culture where every interaction feels personal, effortless and memorable.
Recruiting, onboarding and developing a high-performing Front Office team.
Playing a key role in the hotel's pre-opening, including systems implementation, service standards, training and operational readiness.
Managing daily Front Office operations including Reception, Guest Services, PBX and overnight operations.
Building strong relationships with VIPs, returning guests and key stakeholders.
Monitoring guest feedback, online reputation and service recovery to continuously improve the guest experience.
Driving departmental performance across guest satisfaction, productivity, labour management and financial outcomes.
Working collaboratively with Housekeeping, Food

📌 Front Office (Guest Experience) Manager - Preopening Team (Sydney)
🏢 Ovolo Group
📍 Sydney