Western Power is seeking a Complaints & Resolutions Officer on a two-year fixed-term contract in Perth CBD.
You will manage and resolve escalated complaints from customers and stakeholders, investigate thoroughly, and deliver fair, timely responses with an emphasis on customer experience.
You will build relationships, balance customer needs with business goals, and contribute to continuous service improvement while upholding Western Power values and standards.
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📌 Customer Complaints & Resolution Specialist (Western Australia)
🏢 Western Power
📍 Western Australia
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