Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.
Overview
Join a team that's making a real difference
At My Plan Manager, we're passionate about helping Australians get the most out of their NDIS plans.
My Plan Manager is a wholly owned subsidiary of Gallagher Bassett, one of the world's leading claims and risk management organisations.
As part of Gallagher Bassett, we're proud to support participants, providers and communities through exceptional service, innovation and care.
We're currently seeking a Business Analyst to join our Technology team based in Adelaide.
This is an exciting opportunity for a commercially minded and collaborative professional who thrives on solving complex business problems, improving processes and working closely with cross-functional teams to deliver innovative technology solutions.
How you'll make an impact
As a Business Analyst, you'll play a key role in translating business needs and product priorities into clear, structured and deliverable solutions that support My Plan Manager's strategic objectives.
Working closely with Product, UX, Engineering, QA and business stakeholders, you'll:
Translate business needs, product priorities and user experiences into clear and actionable requirements
Collaborate with stakeholders to gather, analyse and document business requirements
Create and maintain user stories, acceptance criteria and supporting documentation
Define and document business rules, workflows, process maps and system requirements
Identify risks, gaps, dependencies and opportunities for improvement throughout the delivery lifecycle
Ensure requirements are complete, testable and aligned to business outcomes
Act as the key link between business and technical teams to ensure successful delivery outcomes
Support delivery teams through proactive clarification, issue resolution and requirement validation




Analyse delivery and requirement quality metrics to drive continuous improvement
Contribute to the successful delivery of strategic technology initiatives across the business
Collaborate with Gallagher Bassett and internal stakeholders on technology-related projects
Help deliver scalable, high-quality solutions that improve the experience of our participants, providers and employees
About you
We're looking for someone who combines strong analytical thinking with exceptional communication and stakeholder management skills.
You'll bring:
Experience working as a Business Analyst within technology, digital or transformation environments
Strong requirements gathering, business analysis and documentation skills
Experience writing user stories, acceptance criteria and business process documentation
Excellent problem-solving and critical thinking capabilities
Strong stakeholder engagement and relationship-building skills
The ability to communicate effectively with both technical and non-technical audiences
Experience identifying and managing risks, dependencies and business impacts
High attention to detail and a commitment to quality outcomes
Strong organisational skills and the ability to manage competing priorities
A collaborative approach and willingness to work across multiple teams
Experience working in Agile delivery environments
Experience that translates well
We welcome applications from candidates with experience in:
Business Analysis and Technology Delivery
Digital Transformation Programs
Product Development and Product Management environments
Process Improvement and Business Transformation initiatives
Software Development and Technology Projects
Agile and Scrum teams
Customer-focused organisations undergoing systems or process change
Financial services, insurance, healthcare, disability services or related industries
Why join My Plan Manager?
At My Plan Manager, we're committed to creating an environment where our people can thrive.
What we offer
Hybrid working arrangements
Flexible work practices that support work-life balance
Access to ongoing learning and career development opportunities
Career progression opportunities across My Plan Manager and Gallagher Bassett
Exposure to large-scale technology and transformation initiatives
Supportive leaders who invest in your growth and development
Employee wellbeing initiatives and reward and recognition programs
A collaborative,



inclusive and innovative culture
The opportunity to make a meaningful difference in the lives of Australians living with disability
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D;) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment prospect will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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📌 Business Analyst (Adelaide)
🏢 Arthur J. Gallagher (Ajg
📍 Adelaide