PremiumRecquatic Membership | 13% Superannuation | Rostered Day Off (19Day Month)
This position is classifiedas a PACS Band 7 ($94,417 - $103,538 per annum) under the City ofKwinana's structured remuneration system.
Create ExperiencesThat Keep Our Community Connected
Are you passionate aboutcreating memorable experiences, building member loyalty andbringing community spaces to life?
The City of Kwinana isseeking an innovative and community-focused
CustomerEngagement Specialist
to lead facility activations andmember engagement initiatives at the Kwinana Recquatic.
This is anew role and an exciting opportunity to shape how members connectwith one of the City's most valued facilities.
With a
$38million redevelopment
on the horizon, you will help createa vibrant member experience while supporting the facility'stransition into its next chapter.
What's OnOffer
Reporting to the Customerand Fitness Coordinator, you will design and deliver year-roundfacility activations, community events and member retentioninitiatives that increase participation and strengthen the memberexperience.
As the facility's specialist in the member journey, you will bring teams together around a shared approach to personalised onboarding, meaningful engagement and responsive member support.
Your responsibilities willinclude:
Planningand delivering annual facility activations, major events,monthly themes and community programs.
Leadingthe member journey, including personalised onboarding andongoing engagement touchpoints.
Designing andimplementing strategies that strengthen member retention,loyalty and participation.
Analysing member data,usage trends and feedback to identify opportunities forimprovement.
Collaborating acrossfacility departments to integrate activations into dailyoperations.
Supporting marketing andcommunications that promote a vibrant, welcoming and inclusivefacility.




Guidingand mentoring staff involved in activation and engagementactivities.
What You'llNeed
To make an impact in thisrole, the successful candidate will need:
Considerable experiencein a similar role that focuses on member retention and loyaltyprograms within a leisure or similar environment.
Provenability to plan, coordinate and execute large-scale facilityactivations and community events that drive participation andvibrancy.
Developed leadership,influencing and coaching skills, with a proven ability tomotivate staff and teams across the facility and stakeholdersaround a shared vision of community health andwellbeing.
Provenanalytical capability to interpret customer data and implementinnovative solutions for member engagement.
Highlydeveloped interpersonal and negotiation skills to workeffectively across departments and with the City'sCommunications team.
Tertiaryqualification in Business, Recreation, Marketing, or anequivalent level of experience.
ProvideFirst Aid Certificate, Police clearance and Driver'sLicence.
What's In It ForYou?
At the City of Kwinana you will enjoy a truework-life balance and a fantastic workplace culture borne from a collaborative team environment.
Other perks include, but arenot limited to...
Afantastic workplace, recently ranked alongside the top 10% ofthe most constructive local governments in Australia and NewZealand for workplace culture!
Competitive salary plus13% superannuation.
Monthlyrostered day off (19 Day Month).
Three(3) days paid time off for Christmas closure.
Ten (10)days per year of Personal Leave with an additional two (2)



daysgiven after 12 months' service.
Additional annualallowance instead of leave loading.
A robustemployee wellness program with initiatives designed to supportemployees' physical and mental wellbeing.
Agenerous Celebration and Recognition Policy foretmethods?
Careerdevelopment, training opportunities and studysupport.
PremiumKwinana Recquatic Centre membership.
Want To KnowMore?
To be consideredfor this position, applicants must submit a CV and a cover letter(maximum two pages) demonstrating their suitability byaddressingthe Selection Criteria outlined in the PositionDescription.
For moreinformation relating to the position, please contact SiobhanSirrell, Customer and Fitness Coordinator on *********.
Applications close5:00pm Tuesday 6 October ****
The City of Kwinanareserves the right to commence recruitment prior to the closingdate, and will not accept or consider lateapplications
The City of Kwinanapromotes and values diversity to create a unique work force.Applicants from diverse backgrounds,people living with disability or people fromdifferentcultural backgrounds are encouraged toapply.The City also strives to be a
customercentric organisation, with the customer at the centre of everythingwe do.
As such, all employees play an important role in helping usto achieve this by ensuring they provide best-practice customerservice.
The City has the goal of zero harm for its employees, thisincludes providing a smoke-free setting and minimising exposureto the elements.
Conditions of employment are in accordance withthe City's current Industrial Agreement.
For further information,please contact our Recruitment team on ********* or ********.
Pleasenote:
As part of the City's recruitment process, theselected applicant will be required to undergo a pre-employmentmedical which includes a Drug and Alcohol screen test.
#J-*****-Ljbffr

📌 Customer Engagement Specialist (Kwinana Beach)
🏢 Kwinana
📍 Kwinana Beach