Join NM Insurance and help us secure the journey together.
Inbound calls only - no outbound cold calling or sales pressure
Supportive induction and structured training, including Tier 2 accreditation
Hybrid working model with a positive, people-first team culture
Modern Perth CBD office with great views and central location
Genuine career growth in a stable, market-leading insurance business
Job Description
Join NM Insurance and help us secure the journey together.
Inbound calls only - no outbound cold calling or sales pressure
Supportive induction and structured training, including Tier 2 accreditation
Hybrid working model with a positive, people-first team culture
Modern Perth CBD office with great views and central location
Genuine growth opportunities in a stable, market-leading insurance business
At NM Insurance, strong client and dealer relationships power our growth and we are looking for aClient Relations Lead who knows how to keep that momentum moving. If you thrive in a fast-paced working environment, are organised and motivated by achieving outcomes, this role is built for you.
As a market-leading distributor of insurance products across pleasure craft, motorcycle, caravan, and commercial marine lines, NM Insurance operates throughout Australia and New Zealand with a full‐cycle underwriting model.
Our business is a full cycle underwriting agency, including underwriting, claims, product, actuarial, finance and legal and compliance support for all our stakeholders. Our Insurance Products are distributed through licensed Insurance Brokers,



distribution partners and direct to consumers in the Australian and New Zealand Market.
You will be the central point of contact for clients and dealers, keeping the sales process running smoothly from enquiry to completion. Whether it's managing quotes, processing endorsements, or moving quickly to resolve roadblocks, you will ensure every interaction supports conversion and keeps our partners confident in the process.
Working closely with our Business Development Managers and internal teams, you will make sure communication stays clear, actions stay on track, and opportunities don't stall. Your strong product understanding will help you deliver accurate, informed support and your ability to keep pace in a fast‐moving workplace will make you a key part of our distribution success.
This role suits someone who thrives on activity, enjoys being at the centre of workflow, and takes pride in delivering fast, reliable, high‐quality support. If you are ready to play a vital role in strengthening our dealer network and elevating the client experience, this is your chance.
Job Requirements
Strong communication and negotiation skills
Excellent attention to detail and time management
Ability to work independently and as part of a team




Tier 2 qualification (or willingness to obtain)
Knowledge of underwriting standards and procedures
Proven experience in client service or insurance operations is highly regarded
Job Responsibilities
Provide timely and accurate responses to client enquiries via phone and email
Assess insurance risks and determine appropriate premiums, excesses, and coverage
Process endorsements, cancellations, quotations, and online referrals
Support BDMs with product placement and urgent requests
Maintain accurate client records and ensure compliance with underwriting guidelines
Collaborate with internal teams to improve workflows and service delivery
Uphold NM Insurance's values in every client and team interaction
Job Benefits
At NM Insurance, we provide a supportive, growth‐focused environment where your leadership can thrive. Enjoy a collaborative team culture, ongoing professional development, and the opportunity to make a real impact.
Hybrid Working - balance office and remote work.
Competitive remuneration,
Enhanced Superannuation - voluntary contributions on top of company contributions.
Employee Discounts - on motor vehicles, car hire, health & fitness.
We value our people and live by our core behaviours:
Customer First
Doing What is Right
Results Driven
One Team
Learn and Grow
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📌 Client Relations Lead (Brisbane)
🏢 NM Insurance
📍 Brisbane