12h ago , from fmi building innovation pty ltd
Keep things moving. Deliver great service. Be part of a growing, values-led business.
About Us
FMI Building Innovation is a leading manufacturer and supplier of high-performance glass and building solutions across Australia and New Zealand.
Our Melbourne-based Glass Plant is looking for a reliable Dispatch & Customer Service Coordinator to join our team.
If you enjoy staying organised, take pride in your work, and want to be part of a down-to-earth, supportive team — we'd love to hear from you.
About the Role
As our Dispatch & Customer Service Coordinator, you'll play an important role in the smooth and efficient running of our day-to-day operations.
You'll be a key link between our customers, warehouse, dispatch and delivery teams, helping ensure orders are booked, processed and dispatched accurately and on time.
This is a varied role combining customer service, administration and dispatch coordination. The role requires robust attention to detail, excellent communication skills and a calm, organised approach — particularly when things get busy.
Your duties will include:
Managing site bookings and scheduling
Booking in all inbound orders upon arrival and following up on any missing or delayed deliveries
Coordinating customer deliveries and pickups
Providing customer service support via email and telephone
Cross-checking invoices for accuracy
Providing backup support for the Dispatch Planner
Identifying and flagging orders that are not ready for dispatch
Assisting customers with pickups
Scanning orders into the SPIL system
Assisting with walk-in sales and customer enquiries
Supporting the wider team with general dispatch and administrative duties as required
What You'll Need
Strong attention to detail and organisational skills




Excellent communication and customer service skills
Ability to manage multiple tasks and prioritise in a busy environment
Good computer skills and confidence learning new systems
A proactive approach to identifying and resolving issues
Reliable, punctual and well organised
Ability to work effectively as part of a team
A positive, can-do attitude
Nice to have (but not essential):
Previous experience in dispatch, logistics, warehousing and customer service experience
Experience working in a manufacturing environment
Experience with dispatch, order management or inventory systems
Experience coordinating deliveries, pickups or bookings
What We Offer
Full-time position with a well-established, trans‐Tasman business
A varied role where no two days are the same
Down-to-earth, supportive and team-focused environment
Opportunity to develop your skills across customer service, dispatch and operations
Be part of a growing business supplying premium glass and building solutions
You must be based in Melbourne and have full Australian work rights to apply for this role.
No agency referrals, please.
In **** we began as Fairview Metal Industries (FMI) originating in Timaru, New Zealand. Initially supplying steel windows from a small manufacturing plant, our Fairview brand has since evolved to a network of over 50 fabricators located across the country. We now have three channel to market brands, Eurowood (Exceptional Building Products), Fairview (Exceptional Windows and Doors), and Vetro Raccordi (Exceptional Glass Systems). Across these channels we supply some of New Zealand's finest building materials for applications across thousands of Kiwi homes and industries. The ingenuity and passion of hundreds of Kiwis who have driven our energy to strive for better solutions, and helped shape the exceptional business that we are today.
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📌 Dispatch & Customer Service Coordinator (Melbourne)
🏢 FMI Building Innovation
📍 Melbourne