The JB Hi-Fi Group brings together three of Australia's best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S.;
Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S; Commercial.
JB Hi-Fi Group is the perfect place to
power your career,
and we're excited to hear from you.
Why join JB Hi-Fi Group?
Fast paced and exciting
environment where
diversity
is celebrated, and creativity and ideas are
valued
.
Competitive remuneration
to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting
career opportunities
and
comprehensive training and development programs
as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Valuable Guys and E&S; Trading).
Fantastic discounts
across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer
12 weeks paid parental leave
for eligible primary carers (and a gift for new parents) and we
embrace flexibility
and offer
hybrid working
models for eligible roles.
Our
Employee Assistance Program (EAP)
provides counselling and a wide array of other wellbeing resources for our team members and their families.
Our
Helping Hands workplace giving program




has raised millions for our charity partners to support positive impact in the community.
Demonstrating our
commitment to sustainability
, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Job Description
As the
Client Support - Insurance
professional within our insurance team, reporting to the Insurance Team Leader, your role will primarily be responsible for supporting the Insurance division in its services to replace lost and/or stolen products on behalf of Insurance Companies. Your responsibilities will include, but are not limited to, the following:
Liaising with Insurance Companies, insured customers and JB Hi-Fi Group Stores
Validating and quoting consumer electrical products for insurance replacement.
Inbound and outbound calls (no sales-related calls)
Preparing orders and managing ongoing caseloads.
Meeting KPIs and deadlines in line with Insurance Company Service Level Agreements
This hands-on role in a fast-paced environment will suit a professional with similar experience and isn't afraid to roll up their sleeves!
Qualifications
Your strong customer service skills and keen eye for detail will hold you in good stead and see your success in this role. You will also possess:
A friendly, professional, and calm phone manner
A high level of attention to detail
A strong desire to be proactive.
Proficiency in time management and multitasking
Knowledge of consumer electronics and white goods (not mandatory but highly advantageous)
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
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📌 Client Support - Insurance (Coffs Harbour)
🏢 SmartRecruiters
📍 Coffs Harbour