Senior Customer Service + Sales | Account Management | E-commerce & Wholesale | $40+ Negotiable + Super | ***** Hours | M-F | Remote | Beauty Brand | Friendly, Founder-Lead Team
Senior Customer Service & Sales Support Coordinator
Great customer relationships should also grow.
We're looking for a
senior-level customer service and sales support professional
who is exceptional with customers, commercially minded and confident selling.
You know how to look after a customer properly — while also recognising opportunities to grow the relationship.
You're comfortable suggesting another product, expanding a range, launching something new, following up an unfinished order or confidently asking for the next step.
You can move things forward without making the customer feel pushed.
That's how we work at Evrland.
Join a Rapid-Growing Australian Fragrance Brand
Evrland is an Australian fragrance brand creating luxury fragrances inspired by iconic scents — making them accessible without compromising on quality.
We create a premium experience across every touchpoint — from our fragrances and packaging to our in-store displays, marketing and retailer relationships.
In a short time, Evrland has built a rapidly growing network of retail stockists across Australia, with strong repeat business and an expanding product range.
Behind the brand is a small, friendly, founder-led team that cares deeply about quality, relationships and building something meaningful.
As we continue to grow, we're now looking for an experienced senior person to take real ownership of
customer support, existing retailer relationships and sales support across the business.
This is an important role within our team.
About the Role
This is
not a passive customer service position.
You'll sit at the centre of our wholesale customer communication — looking after existing retailers, supporting our sales team, managing our central inbox and making sure orders, enquiries and follow-ups keep moving.
You'll also play an important role in
growing our existing customer accounts.
That means proactively contacting retailers, helping them reorder and expand their ranges, introducing new launches and identifying natural upselling opportunities.
You need to genuinely enjoy helping customers — but you also need to be comfortable
selling.
This is a phone and email-based role, and regular outbound calling is an important part of the position.
Existing Customer Management & Growth
You'll help manage our growing network of retail stockists across Australia.
You'll be responsible for:
Building strong ongoing relationships with existing retailers
Regularly contacting retailers by phone and email
Helping customers reorder and expand their ranges
Introducing and selling new product launches to existing customers
Identifying appropriate upselling and account-growth opportunities
Helping retailers with product and range decisions
Proactively checking in with customers rather than always waiting for them to contact us
Following up unfinished or incomplete orders
Resolving customer questions and issues confidently
Following up outstanding invoices and customer accounts
We're looking for someone who understands that
customer service and sales are connected.
Great customer service means understanding what the customer needs and confidently helping them move forward.
Sales Support & Coordination
You'll work closely with our sales team to make sure opportunities and orders don't stall.
This includes:




Processing and completing unfinished sales orders
Following up information required to finalise orders
Following up customers when a sale is waiting on a decision or action
Answering sales-related customer questions where appropriate
Taking sales-support work off our salespeople so they can remain focused on selling
Identifying new sales enquiries and assigning them to the appropriate salesperson
Keeping CRM records, notes and customer stages accurate and up to date
Making sure enquiries, opportunities and orders are properly followed throughCoordinating customer and sales information so the team knows exactly where things stand
You should naturally notice when something hasn't been completed — and want to get it finished.
Managing Our Wholesale Inbox
Our wholesale inbox is one of the central hubs of the business, and you'll take significant responsibility for managing it throughout the day.
You need to be able to quickly determine:
What you should handle yourself
What needs to go to a salesperson
What is genuinely urgent
What needs to be recorded or updated in our CRM
What requires follow-up
What can wait
You'll respond to customers and leads, update systems, delegate enquiries and make sure important conversations reach the right person.
But this role is
not about sitting reactively in an inbox all day.
Your day will also include dedicated blocks for customer calls, account growth, follow-ups and other priorities.
We need someone who can scan for anything important, action or delegate it quickly and then return to the work they had planned.
You need to manage your day rather than allowing your inbox to manage it.
You Need to Be Comfortable Selling
Although this role includes significant customer service responsibility,
sales ability is essential.
You'll regularly speak with existing retailers about:
Reorders
Expanding their current range
New product launches
Additional products that may suit their store
Unfinished ordersOpportunities to grow their Evrland offering
We're not looking for aggressive or pushy selling.
We are looking for someone who can listen, understand what a retailer needs, make confident recommendations and move a conversation towards a clear next step.
If you provide wonderful customer service but feel uncomfortable suggesting that a customer buy something,
this won't be the right role.
Technology Skills Are Non-Negotiable
We need someone who is an
absolute whizz with technology.
Our business runs across multiple online systems every day, and you need to find technology easy.
You should be the kind of person who can open unfamiliar software, understand how it works quickly and confidently move between multiple systems throughout the day.
Experience with some of the following would be highly regarded:
Shopify
CRM systems
Monday.com or similar platforms
E-commerce systems
Gmail / Google Workspace
Xero
Klaviyo or other email marketing platforms
Cloud-based phone and SMS systems
Spreadsheets and online business software
You don't need to have used every platform we use.




What is non-negotiable is being highly capable with technology and learning new systems quickly.
If software, CRMs and working across multiple online platforms tend to overwhelm you, this won't be the right role.
Senior Experience Required
This is a
senior, autonomous position.
We're looking for someone who has already operated at a senior level within customer service, account management, sales support, internal sales or a similar commercially focused role.
You may be a great fit if you:
Have 3+ years of relevant experience, including demonstrated senior-level responsibility
Have taken ownership of customer accounts or relationships
Have experience with upselling, account growth or sales
Are confident making regular outbound customer calls
Can manage more complex customer enquiries without constant escalationHave supported a sales team and helped opportunities move through to completion
Can independently prioritise a busy workload
Have strong CRM and systems experience
Are commercially minded and comfortable being responsible for outcomes
Have exceptional written English, spelling and grammar
Can make sensible day-to-day decisions without constant direction
Follow things through and close loops
Experience in wholesale, e-commerce, beauty, fashion, FMCG, retail brands or another fast-moving small business environment would be particularly valuable.
We are not looking for someone whose experience has primarily involved passively responding to customer enquiries.
We need someone who has already demonstrated
ownership, judgement, organisation and commercial confidence.
The Type of Person Who Will Thrive Here
You can read an email and quickly understand:
What has happened.
What needs to happen next.
Who needs to handle it.
What needs to be recorded.
You don't need every decision made for you.
You are exceptional at prioritising to stay focused on tasks.
You stay focused when multiple things are happening.
You notice unfinished work.
You follow things up.
You communicate extremely well.
You're naturally good with customers.
You're highly capable with technology.
And when there is an opportunity to make another sale or grow an account, you're comfortable having that conversation.
Room to Grow
Evrland is growing quickly, and we want this role to grow with the right person.
As the business and wholesale team expand, there is genuine opportunity to take on broader responsibility across areas such as:
Account management
Customer experience
Sales operations
Team coordination
Commercial support
We're looking for someone who wants to become an important long-term part of the business — not simply perform a fixed list of tasks.
Hours
This is a full-time-hours role requiring availability across Monday–Friday, with approximately ***** hours available each week.
The successful candidate will initially be engaged on a casual basis while we establish the right long-term fit, with the opportunity to move into permanent full-time employment.
Five-day availability is essential
Pay
Hourly rate $40+ negotiable based on experience + superannuation.
We're looking for someone with genuine senior-level experience and will consider relevant customer service, sales, account management, e-commerce, wholesale and systems experience when agreeing on the hourly rate.
For an exceptional candidate with particularly strong and relevant experience, we are open to discussing the right package.
#J-*****-Ljbffr

📌 Senior Customer Service & Sales Support Coordinator (Gold Coast)
🏢 Evrland
📍 Gold Coast