Job Description
Your Gateway to a Rewarding Career in Travel!
Are you passionate about your clients and delivering outstanding customer service? Scenic Voyages Travel is on the lookout for a Remote Planning Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative workplace, where you can grow, build lasting relationships, and continuously learn.
What We Offer:
Multiple Training Opportunities: We believe in nurturing our teams potential with extensive training support.
Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work.
Employee discounts to fuel your passion.
Flexible schedule for a better work-life balance.
Professional development assistance to advance your career.
Your Role:
Deliver professional customer service in-person, via phone, or email.
Assist clients in planning seamless experiences.
Prepare and manage client itineraries and needs.
Maintain meticulous records in line with government regulations and company policies.
Organize and manage files effectively.
Key Responsibilities
Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
Support clients with booking modifications, cancellations, and special travel requests.
Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
Follow up with clients to confirm travel plans and gather feedback post-trip.




Address concerns with empathy and efficiency, ensuring client satisfaction.
Remote flexibility – work from anywhere, with hours that fit your lifestyle.
Exclusive travel perks and access to industry-only discounts.
Professional growth – ongoing training and support from a dedicated team.
Be part of a passionate community focused on building dreams and memories through travel.
What We're Looking For
Excellent communication skills—both written and verbal.
A background in customer service, ideally within travel, tourism, or hospitality.
High attention to detail, strong organizational habits, and a proactive mindset.
Tech-savvy and able to learn new systems and booking tools quickly.
A genuine enthusiasm for travel and helping others create memorable experiences.
Requirements
Must be authorized to work in the US.
Complete required Certification program in a timely manner.
Complete and maintain agent registrations with vendors and suppliers.
Laptop, Computer, or Smart Phone with reliable internet access is required.
Ability to manage your time effectively and stay organized.
Strong verbal and written communication skills.
Personal travel experience is an advantage, but not a requirement.
Previous experience in hospitality and/or sales is an advantage, but not a requirement.
Credentials, E & O Insurance (Required by law), Licensing, and Certifications.
Receive discounts and travel perks.
Participate in FAM Trips available only to licensed agents.
Free ongoing vendor and company trainings.
Options to Specialize in specific destinations and/or niches within the travel industry.
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