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Customer Administration

Customer Administration

Location: Melbourne CBD
Discipline:
Job type:
Salary: Negotiable
Contact name: Lucy McDonald
Contact email: [email protected]
Job ref: 561218_1790912996
Published: 36 minutes ago
Startdate: ASAP

Working for a FMCG business based in Melbourne CBD, we are looking for an experienced administrator, sales administrator or customer service/admin candidate for a contract role with a view to permanency.

The organisation has a solid focus on exceptional customer service, dealing with external customers on a regular basis.

This role would suit someone who has exceptional administration skills, with a high attention to detail and someone who is able to build rapport easily with customers ensuring high levels of customer satisfaction at all times.

The role:

- Working closely with a small team to ensure customer satisfaction, entering orders and raising invoices.
- Managing business enquiries, and communication from customers
- Using initiative to get the job done
- Ensuring accurate data entry of orders requests into the bespoke CRM




- Communicating with external customers around orders, delays, payment methods
- Managing conflicting priorities
- Using initiative to find solutions to any better ways of working

The successful candidate will:

- Have 2-3 years experience in an Administration focussed role which also had customer service elements
- Have excellent communication skills and a good phone manner
- Has intermediate skills in Excel
- Have experience using CRMs for data entry and any order request data entry would be a bonus
- Be friendly and easily able to build rapport over the phone and email
- Be hardworking and have high work ethic
- Be highly organised and able to work in less structured environments
- Show initiative and motivation and be a team player at all times

On offer:

- This role is on a 3 month contract basis with a view to permanency
- Working from home 1-2 days per week after training
- Melbourne CBD location, close to public transport
- Must be immediately available or have up to 1 week notice

If this role sounds of interest, please apply here today as we will be reviewing applications daily.

📌 Customer Administration (Melbourne)
🏢 Accountability
📍 Melbourne