Job Description

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Be Part of Something Bigger at Greenbank Services Club! Join the passionate team behind Your Greenbank— a vibrant, newly renovated destination where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there's always something exciting happening.

Come grow with us in an atmosphere that’s as energetic as you are!

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Greenbank Services Club has an exciting opportunity for motivated, committed and energetic staff to join our team!

About the Role … /n

As part of the Reception team, you will be responsible for:

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- Maintaining and developing relationships with members

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- Ensuring compliance with liquor & gaming regulations

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- Maximising the patron satisfaction levels by driving service standards

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- Answering phone calls and directing them to correct contact or answering enquiries

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- Microphone announcements

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- Answering all enquiries from members

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Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team.

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A front of house, hands‑on role, you will bring proven experience of floor operations including cash handling,



a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative.

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To be successful in this role you would need to possess the following:

Essential skills & competencies: /n

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- Have an extensive knowledge of club activities

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- Knowledge of aspects of compliance with relevant legislation

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- Proven ability to deal with a diverse demographic

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- Ability to improve communications and form robust customer relations

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- Effective time management and organisational skills

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- Immaculate personal presentation and service

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Requirements and Qualifications: /n

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- Responsible Service of Alcohol certificate

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- Responsible Service of Gaming certificate

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- Experience in conflict resolution and employee engagement

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- Working rights in Australia

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If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!

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Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

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APPLY NOW!!

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No recruitment agencies please

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📌 Receptionist (Cairns)
🏢 Greenbank Services Club
📍 Cairns