Job Description

About Us /n

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role /n

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

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- Providing a high standard of customer service

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- Processing guest check-ins and outs

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- Accurately using the park booking system to make reservations and manage accounts

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- Coordinate with the Housekeeping team to track readiness of accommodation

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- Supply guests information regarding property and local areas of interest

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- Completing the day-to-day office administration

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- Maintain excellent relationships with the park teams, residents and guests

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What we look for /n

To be successful in this role you will have:

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- Previous Front Office experience within the hospitality industry

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- Passionate about delivering exceptional Guest experience

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- Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System

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- Excellent communication and interpersonal skills.

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- Ability to handle cash transactions accurately.

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- Robust organizational skills and attention to detail.

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- Enthusiastic and positive attitude.

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- Flexibility to work weekends, public holidays, and evenings as needed.

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- Current drivers licence essential

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Benefits to You /n

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- Discounted accommodation at over 300 G'day Group holiday parks nationally.

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- Discounts with our G’day Rewards Partners

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- Service recognition awards

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- Access to Employee Assistance Program

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- Internal promotions and opportunities

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