Job Description:
This is a 6-month contract in a large, international business. It's not a small local operation where you're given limited access to the business, this is a contract that will allow you to see how a large business operates.
This isn't simply a "close tickets and move on" helpdesk position.
This is a Level 1 IT Support Officer where you'll join the internal technology team of a well-established organisation.
You'll have the opportunity to gain exposure across:
- Microsoft 365 & Windows environments
- Active Directory
- IT asset management
- Networking - LAN/WAN
- Vendor management
- L2 - L3 escalation processes
- ITIL & SLA-driven service delivery
- Technology projects and implementations.
This is a excellent opportunity for you if you enjoy customer-facing IT support, want exposure to a variety of technologies and you're looking to gain valuable experience within an established internal IT environment.
Your opportunity
You will provide responsive Level 1 and Level 2 support to approximately 1,000 end users. This is a highly visible role where you're the go-to person which involves phone calls, walk-up support, tickets and emails.
Key responsibilities
- Provide Level 1 and Level 2 technical support across a broad user environment
- Troubleshoot issues involving Microsoft 365, Active Directory and Microsoft Intune
- Support users through phone calls, walk-ups, tickets and email
- Escalate more complex technical issues to senior team members
- Maintain clear and accurate ticket notes and documentation
- Apply a security-conscious approach when resolving requests
Apply Today
Please send your resume by clicking on the apply button or for further information, email
Alex Nolan @
[email protected]
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Requirements:
IT Support, Active Directory, M365, Intune, SharePoint, ITIL, ITSM tools
📌 IT Support Officer (Wacol)
🏢 Robert Half
📍 Wacol