What you’ll be doing

- A full time role in-office at Sippy Downs, working Monday to Friday
- Manage a portfolio of large loss building and contents claims
- Review assessor and builder reports and apply policy to determine coverage decisions
- Guide customers through the claims process when their home has been seriously damaged or destroyed
- Coordinate repairs, inspections and temporary accommodation arrangements
- Work closely with assessors, builders and suppliers to keep claims progressing
- Maintain clear documentation while prioritising multiple claims at different stages

What you’ll have

- Experience managing building and contents insurance claims
- Confidence managing a portfolio of claims at different stages
- Strong understanding of policy interpretation and claims processes
- Experience working with assessors, builders or repairers
- High attention to detail with strong written and verbal communication
- Confidence using claims systems and managing competing priorities

What you’ll get

- Clear pay and incentives - Performance-based incentives, plus annual salary reviews
- Time off you can plan around - 22 days annual leave, plus volunteer leave
- A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
- Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles




- Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
- Work that has real purpose - Helping customers get back on track when life doesn’t go to plan

Ready?
Hit Apply and we'll circle back.

Why Youi

We’re here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn’t go to plan, with real people helping real customers at the moments that matter most. It’s also a place where you can make your mark. We grow our own people here, with transparent pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.

We’re a performance-driven business, and effort doesn’t go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars. You’ll also see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions. As more customers choose Youi, we keep growing, creating current roles and real opportunities to build your career over time.

Work that’s a bit more you-shaped.

📌 Home Claims Advisor for Large Loss (Sunshine Coast)
🏢 Youi Insurance
📍 Sunshine Coast