Be part of a team recognised for delivering outstanding customer experiences. The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre (2021, 2022, and 2023 and 2025). This is your opportunity to contribute to a high-performing, customer-focused workplace.

The Opportunity
Woolworths Group is one of Australia’s most respected and established brands and is expanding its Inbound Customer Support Team. They are looking for passionate, customer-focused individuals ready to take the next step in their careers.

Whether you're new to the industry or bring years of experience, this is a great opportunity to join a dynamic team where your contribution is valued and your growth supported.

About the Role
As a Customer Support Representative, you'll be the first point of contact for a wide range of customer enquiries. Your role is to provide clear, effective, and empathetic support across various products and services.

Key responsibilities include:

- Managing inbound customer calls, email and chat
- Providing accurate information and solutions
- Navigating multiple systems with efficiency
- Using initiative and problem-solving to meet customer needs

Training will begin on 26th of October 2026.

Key responsibilities include:

- Managing inbound customer calls, email and chat.
- Providing accurate information and solutions.
- Navigating multiple systems with efficiency.
- Using initiative and problem-solving to meet customer needs.

Location: Training onsite at Kewdale, then WFH available upon competency review and sign off.




Shifts available: Rotating roster (after training) between 11am - 10pm, Monday to Sunday.
Employment type: Casual role.
Training: 4 weeks of comprehensive on-site training provided (attending Monday to Friday 9am to 5pm in Kewdale is compulsary).

Why Join Us?

- Be part of an award-winning, supportive team culture
- Work for one of Australia’s leading employers
- Learn from industry leaders
- Access professional development opportunities within the wider business

Career Growth and Development
Team members have the opportunity to expand their skills and move into different areas of the business, including leadership and specialist roles. If you’re looking for a long-term career with real development potential, this is the place to start.

What You’ll Need

- At least 6 months of contact centre experience, or 12+ months in customer service or retail.
- Strong communication skills – verbal and written.
- Confidence using multiple systems and managing time effectively.
- A proactive, customer-first attitude.

Work-from-Home Flexibility
After your initial training period onsite in Kewdale, you will be eligible to transition into a hybrid work model.

To work from home, you’ll need:

- Minimum internet speed of 28.8 Mbps.
- A dedicated desk and ergonomic chair.
- A quiet, private workspace.

Apply Now
If you’re ready to build your career in customer service with a trusted, high-performing brand, we’d love to hear from you. Submit your application today and take the next step in your professional journey.

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