Customer Service Excellence Coach & Capability Lead Melbourne

01 Oct

NHP

Melbourne

01 Oct

NHP

Melbourne

NHP is seeking a Customer Service Learning & Capability Partner to lead capability transformation across the Customer Service Centre.
This role focuses on lifting service quality, embedding coaching, and turning insights into practical learning solutions across CSC teams.
You will collaborate with CSC leaders, HR and product teams to deliver onboarding, content creation and change initiatives that improve customer outcomes and performance.
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📌 Customer Service Excellence Coach & Capability Lead Melbourne
🏢 NHP
📍 Melbourne

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