AIA Australia is seeking an experienced Workforce Planner to join the Health contact centre in Melbourne.
You will provide real-time management, scheduling, reporting and performance insights to the Member Experience function, ensuring resources meet service standards and business objectives.The role requires forecast, capacity planning, and data-driven decision making, partnering with leaders to optimise contact centre and administration performance.
Hybrid work is offered.
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📌 Strategic Workforce Planner Real Time Forecasting Melbourne
🏢 Pronix
📍 Melbourne
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