Remote Customer Support Team Lead Western Australia

01 Oct

Sinch

Western Australia

01 Oct

Sinch

Western Australia

ClickSend, part of Sinch, is seeking a Customer Service Team Leader to guide the support team in delivering high‐quality customer interactions.
You will drive KPIs, coach agents, and manage escalation paths while maintaining a positive, cooperative culture across remote teams.You will monitor chats, emails, and knowledge base quality, and report performance metrics to the Customer Success Manager.
Fluency in English is required.
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📌 Remote Customer Support Team Lead Western Australia
🏢 Sinch
📍 Western Australia

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