Job Description
AustralianSuper is seeking a Voice of Customer Operations Lead to join its Member Strategy and Insights team. You will be the technical and operational owner of our customer experience measurement platform, turning member feedback and contact centre interactions into actionable insights that drive measurable business improvements.
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You will design surveys, dashboards, and analytics, manage data protocols, collaborate across the Fund, and coach colleagues on best practice in Voice of Customer.
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📌 Customer Insight & Experience Operations Lead Victoria
🏢 AustralianSuper
📍 Victoria
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