AIA Health is seeking an experienced Workforce Planner to support the Member Experience function in Melbourne.
You will provide real-time management, scheduling, and analytics to optimise staffing and service levels in a hybrid contact centre setting.You will drive data-led decisions, build short to long-term forecasts, and partner with operational leaders to align resources with customer demand while improving employee experience and outcomes.
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📌 Hybrid Workforce Planner: Real Time Wfm & Analytics Melbourne (Australia)
🏢 Aia
📍 Australia
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