Senior Manager, SPF Customer Service – Scams Prevention (Melbourne)

02 Oct

Australian Financial Complaints Authority

Melbourne

02 Oct

Australian Financial Complaints Authority

Melbourne

AFCA is seeking a Senior Manager, SPF Customer Service to lead the development of AFCA's SPF customer service capability ahead of the March 2027 go-live. You will report to the Head of Customer Service and build operating models, capability, and teams to deliver accessible, high-quality support for scam-related complaints.

In this role you will oversee SPF service delivery, partner with SPF Program and AFCA stakeholders, and drive a customer-centric operating approach aligned with AFCA's vision

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📌 Senior Manager, SPF Customer Service – Scams Prevention (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne

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