Do you love helping people, solving problems and creating positive experiences?

At Our Patch Group, we're more than just an Outside School Hours Care provider. We're a community of people who believe every child deserves a place to belong, connect and thrive.

As a Customer Care Consultant, you'll be the friendly voice and trusted support behind the scenes, helping families access the programs and services that make a difference in their children's lives.

Whether your background is in customer service, education, community services, disability support, administration, youth work, health, retail or another people-focused role, we're looking for someone who genuinely enjoys helping others and creating positive experiences.

Every phone call, email and conversation is an opportunity to build connections, solve problems and support families when they need it most.

What You'll Be Doing

- Supporting families, schools and service teams through phone and email enquiries, creating positive experiences that leave people feeling informed, valued and supported
- Assisting families with enrolments, bookings, account enquiries and general support, helping them confidently navigate their School Plus journey
- Building strong relationships through warm, responsive and solution-focused communication
- Providing timely and accurate information while resolving enquiries with empathy, professionalism and care
- Maintaining accurate customer records and ensuring data integrity across systems
- Supporting service teams with administrative assistance, key information and stakeholder communications
- Becoming proficient in our booking and enrolment platforms, including XAP
- Contributing to reporting, process improvements and continuous improvement initiatives that enhance the customer experience




- Working collaboratively with families, schools and internal teams to support strong engagement and occupancy across our services
- Living our G.R.O.W. values through every interaction and helping create positive outcomes for children, families and communities

What You'll Bring

- Experience in a customer service, education, community, health or people-focused environment
- A genuine passion for helping people and creating positive experiences
- Strong verbal and written communication skills
- Excellent organisational skills and attention to detail
- The ability to manage competing priorities in a fast-paced environment
- Confidence working independently while contributing to a collaborative team
- Confidence working in a KPI-driven environment while maintaining exceptional customer service
- A willingness to learn and embrace new systems and processes

Why Join Our Patch Group?

- Meaningful work that positively impacts children, families and communities
- Full-time opportunity with a supportive and team-oriented team
- Ongoing learning, development and career growth opportunities
- A workplace where your ideas, initiative and contributions are valued
- The chance to be part of a growing organisation making a genuine difference
- Work that feels rewarding, purposeful and people-focused
- Have fun,



build relationships and go home each day knowing you've done work that truly matters

Our G.R.O.W. Values

At Our Patch Group, we're guided by our G.R.O.W. values: Grounded, Relationships, Ownership and Wonder.

These aren't just words on a wall. They shape how we work, how we support one another and how we create meaningful experiences for children, families and communities every day.

Our Commitment to Inclusion & Belonging

Our greatest strength is our people. We're committed to creating a workplace where everyone feels respected, valued and empowered to be themselves.

We proudly welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those returning to the workforce or seeking a career change.

If you're excited about this role but don't meet every requirement, we still encourage you to apply. We know skills can be developed, and some of the best team members bring transferable skills and unique perspectives from different industries and life experiences.

Child Safety Commitment

At Our Patch Group, the safety, wellbeing and empowerment of children is at the heart of everything we do.

As a Child Safe Organisation, we are committed to creating environments where children feel safe, respected and valued. All applicants must meet relevant screening requirements, including holding or obtaining a valid Working with Children Check and completing relevant child safeguarding training requirements.

Ready to Join Us?

Bring your passion for people, make a meaningful impact and be part of something bigger at Our Patch Group.

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📌 Customer Care Consultant (Brisbane)
🏢 Our Patch Education
📍 Brisbane