Operational Dispatch and Administration Support

Total Ventilation and Hygiene Services – Mulgrave VIC

The emergency job dispatch and administrationsupport role provides direct support to the National Operations Team (Australia wide).

Part-time 6-month Fixed Term Position: Night Shift Position - 33 Hour Week Friday 10pm- 7.00am Saturday and Sunday 7pm-7am

The primary responsibility of the role is to manage service calls generated by TVH customers by:

Emergency Works Dispatch - Receive, respond and raise service requests via phone, email and internal database

Dispatch Operational Staff Members - includingsafety tracking within KPI targets

Creating work orders and jobs for emergency and corrective works

Creating subcontractor purchase orders - engaging and dispatching subcontractor support when internal staff are not available

The secondary part of the role:

Updating and validating internal data

Assisting with the setup of recent contracts for state based delivery teams

Undertake random quality checks on internal job completion reports

Updating internal on call rosters





Reviewing and following up internal staff and subcontractor compliance requirements - e.g. training requirements

Ensure all jobs performed are Compliant with Industry and security standards

Proactively work in a team to manage multiple priorities at once

The role requires excellent oral and written communication skills.You will be a positive and proactive team member with a can do attitude.You will be required to have impeccable time management skills andexperience dealing with customers/operational team members.

You must be able to work unsupervised, while having exceptional attention to detail.

Experience working with Microsoft Word and Microsoft Excel essential. Previous experience working with Microsoft Dynamics 365 would be ideal, but is not mandatory.

Depending on previous experience there may be flexibility in tasks to suit the applicant in regards to the secondary part of the role.

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📌 Operational Dispatch and Administration Support (City of Monash)
🏢 Total Ventilation and Hygiene Services
📍 City of Monash